Welcome to SwyxPEDIA ! 

This Wiki provides lots of information, references and tips & tricks arround SwyxWare.

Gerneral

• How to write / modify Wiki articles
• How to record screencasts using Windows Media Encoder

SwyxWare Configuration

• How to block certain callers to call into SwyxWare
• How to import users into SwyxWare from an Excel Spreadsheet
• Which ports are used by SwyxWare?
• SwyxWare Feature Codes
• Trunk Recording Filename

SwyxWare Resources

• Microsoft SQL Server Management Studio Express

SwyxIt! Configuration

• SwyxIt! Timers
• Speed Dial Management
• SwyxIt! Tracing
• How to create MST from MSI installer packages (to setup SwyxIt! via GPO)

SwyxPhone Configuration

• SwyxPhone FAQ

SwyxConnect Configuration

• Configuration Examples

SIP Device Configuration

• Configure Windows Mobile 6 SIP client

Network Device Configuration

• Microsoft Forefront Threat Management Gateway (TMG)

SIP Provider

• Skype for SIP

SwyxWare Development

• ConfigDataStore API/SDK
• Server Script API
• GSE build in functions
• VBScript build in functions
• How to setup a night service (simple on/off switch)
• How to filter the Server Trace for Call Routing output of a certain call
• How to launch an URL from within an ECR script
• How to launch command line applications from within an ECR script
• How to identify lazy call center agents from within an ECR script
• How to implement chargable private calls
• How to display the current number of calls in a call queue on a web page
• How to evaluate post dialing digits
• How to figure who took a call after connecting it to a group
• How to manipulate the displayed name and number in SwyxIt!/SwyxPhone
   
• Useful VBScript Functions for ECR Scripts:
  
  
  • AnyRedirectionConfigured
  • GetFilesInFolder
  • GetUserNameFromExtension
  • IsAgentFree
  • IsAtLeastOneMemberOfGroupBusy
  • IsCallTransferred
  • IsExternalRedirectionConfigured
  • IsInRedirectionList
  • IsRedirectedFrom
   
• ECR scripts in the Swyx Knowledgebase:
  
  
  • Check Outlook Calendar for Conference Room (CRM)
  • Check Outlook Calendar for Conference Room (GSE)
  • Check PIN for Conference Room (GSE)
  • Access web pages within a script
  • Call logging into database
  • Call logging into textfile
  • Caller verification in database
  • Check for Bank Holiday (there is an extended version of this script here on Swyx Forum)
  • Twitter incoming calls
  • Short Message Service for left Voice Mails
   
• ECR scripts here on Swyx Forum:
  
  
  • Advanced DDI call routing
  • Bank Holiday Extended
  • Call Park
  • Caller verification in a text file
  • Night Service
  • Redirection using Password
   
• ECR scripts (advanced) here on Swyx Forum:
  
  
  • Project - Conference Room Manager
  • Project - Open Queue
  • Longest Waiting / Idle (part of Project - Open Queue)
   

SwyxIt! Development

• SwyxIt! Client SDK
• SwyxIt! TAPI Interface (TSP)
• How to open an URL from SwyxIt!
• How to open an URL from SwyxIt! (on transferred calls)
• How to execute any command on incoming call
• How to initiate alarm calls programatically
• SwyxIt! variables

Swyx - The Lighter Side

• Native Swyxish Proverb
• Swyx-o-Holic
• Swyxism
• Swyxville
• Swyxus Forumus
• Swyx Grammar