Hello Everyone.
IT Networld from New Zealand has developend a very nice tool for the client: an extended tray bubble on incoming calls. This bubble can be completely customized, differes between ddi and group calls and is also able to display an escalation level which is configured via a previously running ECR script.
The ITNW Custom Bubble is given away for free and you should definately take a look on it.
You can download it or watch a screencast provided by Mirjam demoing it's usage.
Thanks Mirjam for providing this nice tool to the community !