Fridays' Swyx Tip

wireless go & pro

mirjam@itnetworld.co.nz — Thu, 11 Aug 2011 23:07:53 GMT

Dear Swyx Users

Once you've experienced the liberty of a Bluetooth headset on your mobile, it's hard to go back to talking while holding your smart phone.
Why should it be any different with your desk phone or SwyxIt? With a Jabra GO™ 6400 Series and Jabra Pro 9400 Series headset, you can always enjoy the freedom of having your hands free regardless of which phone you use.

Equipped with a SmartSetup wizard, the touch screen helps you connect phones and choose preferences to get started. Once you're up and running, it's colorful icons and intuitive menu system make call-handling a breeze.

SwyxIt! Headset H410 (Jabra PRO 9470)
SwyxIt! Headset H410 can save you a lot of hassle. Thanks to Multiuse technology, all your phone calls come to the same headset. Just tap the talk button and start talking.
Jabra GO 6470 Wireless Headset Features:

3 x connectivity: mobile, soft and desk-phone
Touch screen and SmartSetup wizard

Optimized for office user

Note: You need a DHSG cable to get Off Hook working with your desk phone

Jabra Go 6470 is designed for the mobile-centric professional that needs a single headset to support mobile, desk phone and softphone applications.

This is a light weighted, slick and stylish mobile headset, yet easy to use in the office thanks to its color touch screen.

Jabra GO 6470 Wireless Headset Features:

3 x connectivity: mobile, soft and desk-phone
Touch screen and SmartSetup wizard

Optimized for roaming user
(office / mobile phone)

Note: You need a DHSG cable to get Off Hook working with your desk phone

SwyxIt! Headset H391 (Jabra GO 6430)

SwyxIt! Headset H391 is designed for the mobile-centric professional that needs a single headset to support mobile and softphone applications.
Jabra GO 6430 Wireless Headset Features:

2 x connectivity: mobile and softphone
Travel charger and USB Bluetooth adapter included

Optimized for field staff and road warriors

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

DND - advanced DDI routing

mirjam@itnetworld.co.nz — Fri, 24 Jun 2011 03:41:37 GMT

Dear Swyx Users

With SwyxWare 2011 I can set my phone status to "DO NOT DISTURB" and all my co-workers are automatically updated with my DND status.

This is a useful feature for many users and managers and we have been asked about this features a lot in the past. Good news is, it's now available :-)

I have created this Callrouting Script which routes incoming calls to my extension based on my user status: Speaking, Logged Off, Free, Away or DND. It is simply a modification of the popular Advanced DDI call routing script prior SwyxWare Version 2011.

And there is a special "feature" implemented. You will be able to see if you receive a call in DND mode and you have even the possibility to pick up this call while the caller is listening to your greeting message: " Hi there, although I'm in the office, I can't pick-up your call at this moment. Please leave me a message after the tone and I will return your call ASAP. Thank you".

This allows me to keep in control of any incoming calls to my extensions, I can let one caller go through to my voicemail, but pick up another one, because I know it is an important call !

Pretty sneaky, what do you think ?

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Wrap-up time

mirjam@itnetworld.co.nz — Fri, 20 May 2011 04:15:36 GMT

Dear Swyx Users

Did you know that the SwyxIt! soft-phone allows you to set a “wrap up timer” ?

If you are asking yourself now what exactly is a “wrap-up timer”, here the answer:
The “wrap up timer” prevents further calls from coming through, therefore letting the you complete additional tasks related to the previous call without being disturbed.

This is how you configure the “wrap up timer” per line key:

1. Click with the right mouse button on the selected Line button and select “Properties”

2. The "Properties of…" window will appear, now activate the option “Disable line after call” and define a time period (5 – 1800 seconds)

3. Confirm your input by clicking on ”OK”.

All done. The line will now be disabled after every call for the time period defined. And your SwyxIt! line key is then busy for further incoming calls. After the “wrap up time-out” is reached your Line key goes to “ready” status immediately.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

SwyxWare 2011 - show appointment subject

mirjam@itnetworld.co.nz — Thu, 12 May 2011 23:02:01 GMT

Dear Swyx Users

Swyx latest version, ‘SwyxWare 2011’ is now available. SwyxWare 2011 is designed to optimise business processes, improve availability and increase productivity. The new version boasts extended functionality such as rich presence, voice data encryption and HD sound quality for both audio and video telephony.

Today a short introduction in Rich Presence:

Colleagues can simply see via their SwyxIt! soft-phone whether someone is ‘away’, ‘busy’ or ‘on holiday’. By updating information on availability and contact preference in real-time, SwyxWare 2011 enables callers to understand how best to contact someone, for example via phone, email, instant messaging or mobile device.

	= Away
	= Do Not Disturb
	= Logged Off
	= Busy
	= Available

So fare so good, but did you know that you can now also update your Speed Dial information automatically with your Outlook appointment subject?

Enabling this feature is really simple:

1. click on your status icon on the left lower corner of your SwyxIt! and select Properties

2. Enable Show my appointment subject as status text

That is it ! Now any of your colleagues which have access to your calendar information via Outlook or Lotus Notes, can mouse over your SwyxIt! Speed Dial, and get your Subject Line of your active calendar appointment displayed.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Feature Code Intercom

mirjam@itnetworld.co.nz — Fri, 25 Feb 2011 04:28:45 GMT

Dear Swyx Users

Did you know that you can Intercom to a colleague’s phone directly?

This way you can pass on a message to your co-worker and he does not have to pickup the phones handset. This means a call will be immediately established.
In the case of Swyx Phone the telephone speaker is activated and in the case of SwyxIt! the PC speakers are activated and the caller can immediately give his message.

Option: A

Option: B

One can setup a SwyxIt! Speed-Dial and define in the Properties whether the Speed Dial can be used for an intercom connection.

When dialling a users extension simply add the feature code *72*

EXTENSION*72*

Note: A user can only call another user per intercom connection if he or she is signalled the status of the other user.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Presence with Macintosh

mirjam@itnetworld.co.nz — Fri, 28 Jan 2011 00:28:19 GMT

Dear Swyx Users

Did you know that one can integrated Mac users to your Swxy Server?

And not only that, these Mac users can now even receive status information off the other Swyx members ( Speaking, Available, Logged Off).

Bria 3 is a CounterPath soft-phone based for Windows and Mac and comes with a flexible user interface. Once the software is installed you’ll have to configure the Swyx SIP User account and Web phonebook:

1. Go to Bria menu Preferences.. and click on Account. Here you enter Swyx SIP user credentials	2. Afterwards Go to Advanced At Web Page Tabs one can enter the Swyx Web-Extension Global Phonebook URL

Hereafter, a new Tab is showing “phone book”, where one can see the Status ( Speaking, Available, Logged Off) of the other Swyx Users.

You can download the Bria for Mac version from here.

Note: It is also possible to run the SwyxIt! Soft-phone client on your Mac. Although, it can only be installed on a Parallels Desktop for Mac.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Event Log Monitor

mirjam@itnetworld.co.nz — Fri, 05 Nov 2010 03:42:36 GMT

Dear Swyx Users

Did you know that with Swyx Event Log Monitor you can observe your Swyx IP-PBX and send out automated e-mails if an error occurs?

The Swyx Event Log Monitor is a Windows Service which monitors the Windows application event log of the Swyx system where it is installed and sends email notifications when new events are written into the log.

You can configure which events cause a notification by specifying the event source and per source a type (Error, Information, Warning, Failure Audit, Success Audit) or a list of event IDs. This monitoring tool can be found on the Sywx DVD in Tools.

Additionally here the link to Swyx Knowledgebase article which contains an overview of all eventlog entries generated by SwyxWare.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

time based mobile routing

mirjam@itnetworld.co.nz — Thu, 28 Oct 2010 22:05:00 GMT

Dear Swyx Users

With Swyx Mobile Extension Manager, you can link your extension with your mobile phone. An incoming call will simultaneously ring both your extension and the twinned mobile phone. But did you know that you can route your MEM calls based on time of the day or also day of the week?

Your “sales rep” never wants to miss a call to his extension; hence he uses SwyxMobile Extension and can benefit from many other key features like call recording, call transfer and conferencing.

But after hours and on weekends, he does not want to receive calls from his workplace.

This is simply to achieve via a small call routing script. Such a call routing could look like this:

1. check day of week and time of day and route caller based on this to:

2.1 …. your desk phone including Mobile Extension

2.2 …. only your office based desk phone

Note: In the “Connect To Bock”, select or de-select field "Include SwyxIt! Mobile devices". Only if activated the connected call will be signaled also on your SwyxIt! Mobile device.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Tip

mirjam@itnetworld.co.nz — Wed, 29 Sep 2010 07:48:00 GMT

snom M9

mirjam@itnetworld.co.nz — Fri, 24 Sep 2010 00:32:32 GMT

Dear Swyx Users

While Swyx provides its own professional Swyx DECT 800 solution, it also has its price-tag. A nice alternative could be a Snom m9 DECT solution which provides excellent value for money and is ideally suited for office usage.
Major difference between the two solutions:

Swyx Dect 800	Snom M9
· Supports roaming while in call over multiple base stations	· Support only handset roaming, active calls will be disconnected when roaming between base stations
· Register large number handsets	· Maximum 9 handsets can register
· Can handle 8 simultaneous calls	· Can handle 4 simultaneous calls

In many office or warehouse environments the convenience of wireless communication empowers users and buzzes productivity.

The Snom m9 can be effortless integrated into SwyxWare environment. Roaming between up to 4 base stations is supported, BUT you cannot roam while in an active call yet (This might change in the future).

The range of the Snom m9 is 50 meters within a building and up to 300 meters outside depending on the construction and infrastructure of the building.
You can download the Swyx Quick Start help file from here.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Android

mirjam@itnetworld.co.nz — Fri, 10 Sep 2010 01:10:42 GMT

Dear Swyx Users

While the iPhone was the smart phone to have, in the meantime some strong competitors rose up on the horizon. Also I upgraded my own mobile to an Android Galaxy S and was keen the get integration going with SwyxWare.

Who would have thought that it is so easy ?!? Swyx WebAccess runs just fine on my new phone!

Swyx WebAccess is provided as a web application and can be utilized by my Samsung Galaxy S. This allows me to access our global and my personal phonebook. While I’m on the road, provided that I have a data connection, I can see my colleague’s present status and call them directly from the app.

Furthermore I can also access my Swyx redial and caller lists and I can even set and configure my call forwarding’s.

Detailed installation instructions for Swyx WebAccess can be found in the SwyxWare Administration manual page 397, App. K: Swyx WebAccess.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Delete system skins

mirjam@itnetworld.co.nz — Fri, 13 Aug 2010 00:25:09 GMT

Dear Swyx Users

Many Swyx customers are using customized SwyxIt! clients. Web-integration, Queue Visualization or even trouble ticket lookup are integrated in the SwyxIt! soft phone and boost the Swyx users productivity.

But did you know that since SwyxWare Version 6.20 one can set a system default skin, so all users are presented with that particular custom SwyxIt! skin?

Some organization have two or three different skins which can be utilized by their users. Below you find instructions on how to delete the not wanted skins, restricting users to only choose from these custom skins.

All SwyxWare information is written in to a database and the administrator can access all files via the “IpPBX File Explorer” program. It is also in here, where one can delete not needed skins from the database.
The “IpPBX File Explorer” program can be found on the Swyx DVD in option “Tools”.

For security reason, Swyx has restricted access to all System Default files and therefore the Template skins cannot be removed without a small tweak.

How to get access to the System default files: Delete system template skins

1. Edit file IpPbxFileExplorer.exe.config in C:\Program Files\IpPbxFileExplorer and change the value for EnableSystemFileAccessMenu to True.

2. Open the program “IpPbx File Explorer” and connect to the Swyx Server

3. In Menu Edit ✔(Tick) “Edit Enable system file access”

4. Now you can select the Skins which are not longer needed and remove and delete them from the database.
IMPORTANT: Always take extra caution when enabling access to all system files !

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Status Panel

mirjam@itnetworld.co.nz — Fri, 18 Jun 2010 00:39:34 GMT

Dear Swyx Users

Did you know that the SwyxWare Status panel provides you a nice overview on your SwyxServer activities ?
You will find this application on your SwyxServer in All Programs / SwyxWare. Additionally, this Status Panel can be installed on a remote PC, enabling you to monitor your SwyxServer’s activity. Information such as how many external and internal calls are in your system, or how many users are currently logged on, are available at your finger-tip.

How to configure SwyxWare Status Panel on Remote PC:

1. Install SwyxWare Administration on your PC and select Status Panel and follow the wizard.

2. Now, start application SwyxWare Status Panel from “All Programs/SwyxWare”

3. Click on the Icon and select option Connect to server….

4. Enter your Swyx Server name or IP address

5. You have now an view on how many concurrent calls are in your system and also how many users are logged to your IP PBX

6. Important: The user running the SwyxStatus Panel on a remote PC must be member of the SwyxWare services group on the SwyxServer !

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Web-Phonebook

mirjam@itnetworld.co.nz — Fri, 21 May 2010 00:40:00 GMT

Dear Swyx Users

Did you know that SwyxWare’s phonebook can be viewed via webpage ?

This allows you to access all your phonebook entries from wherever you are.

Simple install SwyxIt! Webextension on your SwyxServer and follow the steps in the Readme. Along with someother nice features, SwyxIt! Mobile Web-Phonebook will be configured on your Server. The Web-Phonebook is light-weight and especially designed to be used on mobile phones.

Once the extension is install, you can see the new addition on your server

This SwyxIt! Mobile Web-Phonebook can also be configured with SwyxIt! Mobile, the Swyx telephony client for mobile phones.

You not only can access the SwyxWare global and personal phonebook, in addition to that it provides access to a your caller and redial list.

Tip: For a more convenient access you are able to provide your user credentials in the configured URL, see sample below:

http:///WebExtensions/simwp/Default.aspx?server=&user=&password=>

Please note that the and the corresponds to the username and the password defined for the SwyxIt! authentication of the relevant user.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

desk phone configuration

mirjam@itnetworld.co.nz — Fri, 14 May 2010 02:35:00 GMT

Dear Swyx Users

Configuring functions keys and speed dials on old-fashion PABX phones, used to be a tedious process and often one had to call-in a PBX technician to perform such a minor change.

Swyx’s user-friendly interface allows you to re-configure your phone as needed with a couple of mouse click. This way you’re not only saving time and money, but you can change the configuration as needed.

This is how you configure the buttons on your SwyxPhone Open the SwxyIt! menu Settings/User Profile. With the help of the "SwyxPhone" tab, one can easily assign the new buttons.
1. Select the type of telephone you would like to configure from the dropdown list and then click on "Configure...". 2. A new dialog with the properties of the selected telephone will open. You will see a picture of the selected phone and the buttons, which are assigned to the keys on this phone.
3. Click on a button to configure the corresponding key. 4. The Properties page of the key will open. Depending on the selected function of the key, there is another tab provided for defining the properties of this key in more detail.
5. Use this method to configure all keys of the selected phone. Depending on the selected telephone type, the user is also provided additional tabs for key modules for configuration.
One can also use the "Export to file..." and "Import from file..." to save or load configuration. Here you can define whether, while exporting or importing, the numbers and names with which the Speed Dials are associated should be included or not. If you deactivate the checkbox "Include Speed Dials", only the function (e.g. Speed Dial 3) will be exported, but not the name and number

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

video & desktop sharing

mirjam@itnetworld.co.nz — Fri, 07 May 2010 03:46:00 GMT

Dear Swyx Users

Every organization has access to email and PSTN, fewer have shared calendars- and fewer use Unified Communication and Collaboration. That’s a serious loss of potential productivity- and often legacy platforms contribute to this imbalance by presenting complexity and financial obstacles. SwyxWare now also closes this gab !

Swyx launched its Beta Version of the new Collaboration package, the final release of the SwyxIt! Collaboration Pack is planned for beginning of June 2010.

Below I like to highlight two new features “Swyxit! Meeting” and “SwyxIt! Video”:

SwyxIt! Meeting is an Peer to Peer Collaboration tool which allows you to share your desktop with an internal SwyxIt! partner by a single click.

SwyxIt! Meeting is developed by Swyx to substitute Netmeeting under Windows Vista and Windows 7. With the condensed feature set and the Peer to Peer approach it is the ideal free of charge tool to start an instant collaboration session during a call just by using the desktop sharing button at your SwyxIt!.

SwyxIt! Video is a Peer to Peer desktop video solution to make video calls between internal users. Utilizing your standard USB WebCam, one is able to contact an internal SwyxIt! partner via video call.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Skype for Swyx

mirjam@itnetworld.co.nz — Thu, 22 Apr 2010 22:57:38 GMT

Dear Swyx Users

I’m sure all of you are aware of Skype or are even a Skype user yourself. But did you know that your SwyxWare IP-PBX can now also receive Skype calls?
With a click2call button, millions of registered Skype users can reach your business for free directly from your website. The short screen cast below is providing you an overview on how to configure your Swyx Serve so, that your organization can receive incoming Skype calls on a standard Swyx phone.

To enable this feature, the following three steps have to be completed:

1. Register with Skype for Business and create a Skype for SIP account

2. Configure your Swyx Server

3. add a Skype click2call button to your website

Additionally, I have also created a PDF document with print-screens of the SwyxWare configuration.

Configuration hint: The file CustomProviderProfiles.config is located on the SwyxServer: C:/ProgrammFiles/SwyxWare. You can download the CustomProviderProfile including Skype for SIP Profile entry from here.

Or just copy and paste the code below in your existing CustomProviderProfile

Further information on HOW TO configure and adapt SIP Providers via Provider Profiles (kb3436) can be found here.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

skin editing video

mirjam@itnetworld.co.nz — Fri, 16 Apr 2010 05:28:45 GMT

Dear Swyx Users

SwyxWare soft phone client is probably one of the most powerful and intuitive soft phones available on the market today. One impressive characteristic of SwyxIt! is the fact that one can choose from different skins available.

But did you know that one can also modify existing skins ?, or build a complete new skin to match your corporate identity ?

Onecan design the appearance of your SwyxIt! software on the computer screen (shape, background image and texts) according to your own personal tastes or a companies corporate identity.

I have compiled a short screen cast which gives a quick introduction on SwyxIt!-Skin editing feature.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

TAPI support

mirjam@itnetworld.co.nz — Thu, 08 Apr 2010 22:24:14 GMT

Dear Swyx Users

Did you know that SwyxIt! is enabled with a standard TAPI driver ? And it gets even better, Swyx’s TAPI integration comes at no extra cost. SwyxIt! TAPI support is for FREE and allows dialing from TAPI enabled applications like CRM and ERP systems.

Integrating SwyxWare with your CRM software will enhance customer interactions and drive improved efficiency. Many well know business application like ACT!, Sage, Saleslogix or Legrand are supporting TAPI service provider.

How does TAPI it work:

Search on Incoming Call:

When an incoming call is received, the CRM application uses the Caller ID to scan the database for a number match. If a match is found the CRM application brings up the appropriate Contact or Company record.

Dial from your application:

And Click2Dial from your CRM applications increases also productivity and time efficiency in all outbound phone tasks.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

serial fax

mirjam@itnetworld.co.nz — Thu, 01 Apr 2010 00:36:42 GMT

Dear Swyx Users

Although it is not Friday today, here my weekly Friday Tip :- ) , happy Easter egg hunting . . . .

SwyxWare includes a powerful fax engine. Users can be enabled to send and receive faxes right from their desktop. But did you know that one can also create and send serial faxes?

This way you only need to compose one document for communicating to an extensive list of interested clients and customers, saving you time and money !
Each fax is personalized so it appears to been written specifically to each recipient. And with Swyx Fax logging function, you have full control on which faxes could not be sent successfully.

To perform a Swyx Serial fax, one has to create the fax message as a Word document and enter “ defined serial print fields” instead of “address fields”. Instructions on how to create a mail merge letter in MS Word can be found here.

This simple function allows you to create and send serial faxes.

Every serial fax has to begin with the command

@@FAXMERGE@@

in a separate line, to indicate the beginning of a serial fax document to SwyxFax Server.
Additional commands which can be used are listed below:

Additional help can be found in the Swyx fax client help document, starting @ page 44.

If you have any questions, please do not hesitate to contact me.

Happy Swyxing and have a good long Easter weekend :- )

Cheers
Mirjam

Thomson ST2030

mirjam@itnetworld.co.nz — Fri, 26 Mar 2010 00:03:41 GMT

Dear Swyx Users

Swyx offers a wide range of system phones but did you know that one can also connect ordinary SIP phones to a Swyx Server ?

With the Thomson ST2030 you can even program Speed Dials with Status information of your co-worker, offering you an overview of your colleagues presence right on your desk.

For easy configuration you can download our ThomsonST230-Swyx config PDF from here.

Some more facts about the ST2030: The phone has an Integrated two port 10/100 Switch and also runs over PoE. It supports Hands-free speaker mode and offers a headset port and additionally one can also add extension modules to the phone.
The phone addresses the need for a cost effective IP solution and is an attractive option for small or large offices environment.

Happy Swyxing and have a good weekend :- )

Cheers
Mirjam

Zone Paging

mirjam@itnetworld.co.nz — Fri, 19 Mar 2010 01:58:14 GMT

Dear Swyx Users

SwyxWare support Intercom and allows any user to page a co-worker with a single click. But did you know that one can also integrate old-fashion analogue ceiling speakers ?

The “Zone Controller” from Cyberdata makes it easy to remotely utilize paging transmitters for both on-site and wide area paging. Allowing your staff to notify multiple areas of a certain event with a single call.

Below an example of the “Zone Controller” used in a paging network environment.

I have compiled a quick-start on how to configure SwyxWare with a “Zone Controller” from Cyberdata. You can download the PDF file from here.

Documented are three different implementation scenarios: 1. Within the local LAN, 2. SIP Provider registration and 3. Unregistered SIP:URI configuration. More information on the “Zone Controller” product can be found here.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

CTI

mirjam@itnetworld.co.nz — Thu, 11 Mar 2010 23:04:00 GMT

Dear Swyx Users

The ability to make a phone call by a click of a button on a PC enables you to work more effectively. But what if you do not want to let go of your a traditional looking telephone on your desk?

With SwyxWare CTI all incoming and outgoing phone calls can be handled by the SwyxIt! soft phone as well as with the Desk Phones. Allowing you to switch between these communications tools at any time so that you are always using the phone that suits you best.

Here a short demonstration on how powerful and simple to use the Swyx CTI solution is:

I hope you enjoyed my screen cast. As you could see, Swyx CTI is an intuitive solution and results in satisfied users and customers alike. Every call can be controlled on the device of choice increasing the operators productivity.

Note: Since SwyxWare is an software based IP PBX solution, there is no additional CTI server needed to enable this functionality. It is simply a software option on the core SwyxServer.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Call-Queue

mirjam@itnetworld.co.nz — Thu, 25 Feb 2010 23:05:42 GMT

Dear Swyx Users

SwyxWare is an excellent tool for great customer service. Did you know that with Swyx you can build also call queues ?

Call queues are perfect for organizations with heavy call traffic or also for Sales and Customer Support departments, never miss a call again. With SwyxWare’s graphical script editor, one can setup various queue with different call distribution scenarios. I have created a short screen-cast on how such a visualized queuing option can look like.

The above sample is an integrated web-extension solution powered by 3iMedia. This Queue seamlessly integrate with your existing SwyxWare IP PBX. The Call-Queue queues incoming calls and serves them to agents as they become available.

How does the queue work: One has the option to greet the caller with a welcome announcement and play the callers position in the queue. Also advertising messages can be played while callers are waiting on hold for the next available agent. Further escalations scenarios can be build based on the amount of callers in the queue, or also depending on how long the callers are queuing for.

Some highlights of this queuing solutions are:
- Agents can login and logout of queue on the Swyxit! or via Phone
- Assign caller to agents in multiple ways; next available, random, longest waiting . . .
- selective pickup of calls from the queue
- Supervisors can intrude any calls with one mouse click from their SwyxIt!
- upload and change advertising, music or messages for callers to hear while on hold

I hope you enjoy my short demo : -)

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

call voicemail directly

mirjam@itnetworld.co.nz — Fri, 19 Feb 2010 00:41:39 GMT

Dear Swyx Users

Did you know that with Swyx you can call your colleague’s voicemail box directly ?

With SwyxIt! 7.0, this option is now right on your fingertip. Simply right-click on your co-worker’s speed dial and select “Call Voicemail”. You will be connected straight to the voicemail box, no matter what call routing rules are activated.

If you are using an older version of SwyxWare, no worries, you can also connect directly to someone’s voicemail via feature code “ extension*71* ”. As an example, if I want to call Felix’s voicemail box from my desk phone, I just dial 302*71*

Happy Swyxing and have a good weekend . . . . .

If you have any questions, please do not hesitate to contact me.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

CTI for MS CRM

mirjam@itnetworld.co.nz — Thu, 04 Feb 2010 23:01:00 GMT

Dear Swyx Users

Swyx’s “Click2Dial” from any application is a well appreciated feature, all of you are familiar with. Highlight the number and press “F11” on your keyboard. But computer telephony integration (CTI) goes far beyond just doing phone calls from your desktop.

CTI is all about bridging the gap between the phone system and the business application.

Let’s look at a very popular CRM solution today, MS CRM Dynamics.

“CTI for MS-CRM integration software” is a flexible and user-friendly interface between Swyx and CRM Microsoft Dynamics application. MS CRM integration software enables you to provide superior customer service by connecting your phone system with the MS CRM application. Actions can be defined such as create new case, create new call note or simply open the account page depending on the number called, or line used to initiate the call.

What happens with an incoming call?

The application automatically displays record's information (prospect, account & contact) of the caller, and allows automatic creation of a new activity associated to a number if it is still missing in MS-CRM.
It is even possible to pop- up information on customized entities.

How to do an outbound call?

You can click the Dial button in your MS CRM application or you can use the F11 function of Swyx. This gives you the possibility to directly reach the correspondent through the MS-CRM interface, or through the CTI for MS-CRM Integration search function.

CTI for MS-CRM Integration allows you to create your custom actions. So, it is possible to add buttons and entries in context menus that allow you, for example, to localize a map on Google Maps or to call via Skype.

An introduction video on how to install and configure the CTI for MS CRM application can be found here :

Note, there is also a TAPI version available of this solution, allowing similar functionality with other phone systems.

Happy Swyxing and have a good weekend . . . . .

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

silent conference

mirjam@itnetworld.co.nz — Fri, 29 Jan 2010 06:03:49 GMT

Dear Swyx User

I’m sure many of you are familiar with Swyx’s powerful Conference Manager. These Conference calls are not limited to own employees, one can invite partners and customers to join whenever appropriate.

But did you know that one can also invite muted participants in to a conference call ?

Muted participants are participants who can listen to the conference call but not speak (ListenOnly).

How to configure:

In SwyxWare Administration you set up a conference room with the internal number '600'.

With the help of the Graphical Script Editor you create a script that accepts calls to the number 600 and requests entry of a PIN. Depending on the entered pin, the call is branched: Callers who enter the sequence 1234 are forwarded directly into the conference (block 'Deliver'; to number '600'); callers who enter the sequence 6789 are also forwarded into the conference, but as listeners only.

This functionality is implemented through an addition to the number of the conference room, the character sequence '#OWC'. Please note that the complete string of digits (#OWC) must be dialed as a block number.

Happy Swyxing and have a good weekend . . . . .

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Swyx extension iPhone

mirjam@itnetworld.co.nz — Fri, 22 Jan 2010 00:01:00 GMT

Dear Swyx User

Did you know that you can receive Swyx SIP calls on your iPhone ?

With iSIP one can make and receive phone calls through the Swyx phone system.
With the App iSIP, one can register on the SwyxServer as a SIP extension. So you can receive internal phone calls from your colleagues.

In fact, the iPhone just becomes a mobile extension. One can put a caller on hold or also initiate a call-transfer.

How to configure SwyxWare:	How to configure iPhone:
In SwyxWare Administration go to User/Properties configure SIP login and credentials in SIP tab.	Download iSIP Application from AppStore and configure SIP Account accordingly.

But it gets even better. When you setup a VPN connection between your iPhone and your office, you can login to your SwyxServer while you are working from home.

Detailed instructions on how to configure a VPN with your SwyxConnect and your iPhone can be found here.

Happy Swyxing and have a good weekend . . . . .

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Call Journal 7.0

mirjam@itnetworld.co.nz — Fri, 15 Jan 2010 00:54:43 GMT

Dear Swyx User

Did you know that with SwyxWare V 7.0 the SwyxIt! “Call Journal” has been redesigned and offers now an even better overview of all your calls ?

The calls are listed on different tabs such as “Caller list”, “Redial List” “Missed Calls”, “My Callback Requests” and even access to the “Recorded Conversations” is only one mouse click away.

The “Call Journal” can be brought up via various options:

1. You can open the Call Journal with the "Call Journal" symbol.

2. if you call up the Call Journal from the "Missed Calls" option on the skin, the missed calls tab will be displayed immediately.

The list directly shows important information for the calls and various options are available for handling the calls. For example, a.) you can call a subscriber directly from the lists, b.) send an instant message c.) or send an e-mail to the contact

3. For direct access to your caller list you can also assign a hotkey via the SwyxIt! menu Settings/UserProfile/Keyboard/”All Calls”

Happy Swyxing and have a good weekend . . . . .

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Multisite signaling

mirjam@itnetworld.co.nz — Thu, 07 Jan 2010 23:39:11 GMT

Dear Swyx User

Wouldn’t it be great if one could get presence information of co-workers from abroad ?
Let’s start with some good news in the New Year . . . . , with SwyxWare 7.0 it is now possible to enable status signalling among multiple SwyxServers :- )

In SwyxWare Administration one can synch phonebooks of several SwyxServer and enable status information of colleges and departments form different Swyx Servers.
In the print screen below you can see that in tab “Sydney Office”, we get phone status information if the person is “logged-on”, “logged-off” or “speaking”.

These Intersite-Connections can be setup between „Remote-SwyxServer in the same organisation“ . . . . .

. . . . . or even among „Remote-SwyxServer in different organisations“.

One can synch the global phonebooks for all users on all Servers within an Intersite configuration, so Users of Site A can select from the search field any co-workers from location B.

Happy Swyxing and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

SwyxIt! productivity tutorial

mirjam@itnetworld.co.nz — Fri, 27 Nov 2009 00:26:13 GMT

Dear Swyx Users

Many of you are familiar with the user-friendly SwyxIt! soft phone client. This intuitive desktop application transforms your PC to the perfect communication centre.

A couple of month ago, Swyx released it’s “face-lifted” soft phone client, the SwyxIt! Productivity Version. Below you can find a link to an online tutorial. This video explains the basics operation of the soft phone and will give you good introductions to the new features and functionalities.

Note: The shown SwyxIt! version is compatible with SwyxWare V6.20. If you are running on Swyx Ware version 6.12 or smaller, and upgrade to V6.20 is necessary to run the new soft phone client.

Below the download link for “ SwyxIt! productivity version”.

SwyxIt! v6.25 (32bit) Productivity Pack English UK

SwyxIt! v6.25 (64bit) Productivity Pack English UK

Happy Swyxing and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

trunk recording

mirjam@itnetworld.co.nz — Fri, 20 Nov 2009 02:59:37 GMT

Dear Swyx Users

Did you know that Swyx Ware can recording all your incoming and outgoing calls?

When Option Pack SwyxMonitor is installed, all trunk calls can be permanently recorded. The destination where the files are recorded is set in the SwyxWare Administration.

Here one can enter a path to the directory in which the recordings should be stored. A dummy [trunkname] can be used for relating the recordings to the different trunks.

Example:

\\fileserver\recordings\[trunkname]

The default setting uses the path:

%APPDATA%\Swyx\Recording\[trunkname]

All recordings are then saved locally among the application data of the user account under which SwyxServer is running.

The files are saved following: Out#301#Smith, Peter#093775051#20081016#155844.wav

This means that an outgoing call from the number "301" to Peter Smith with the number "093775051" was recorded on February 17, 2009 at 15:58:44. All recordings are now saved in these directories.

Additionally, one can add a registry key to SwyxServer which then will included the CallID in the recording file name. Add a new value of type "String" with the name "CallRecordingFilenameFormat" to

HKEY_LOCAL_MACHINE\SOFTWARE\Swyx\IpPbxSrv\CurrentVersion\Options

Set the Value to:
[calldirection]#[internaladdress]#[internaladdresscanonical]#[remotename]#[remoteaddress]#[date]#[time]#[callid]

The files are then saved following: Out#301#Smith,Peter#093775051#20081016#155844#0000027033.wav

Have a good weekend and happy Swyxing :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

preview V 7.0

mirjam@itnetworld.co.nz — Fri, 13 Nov 2009 05:09:17 GMT

Dear Swyx Users

Swyx has released its BETA version of V 7.0. If all goes according to plan, the new version will be released in December. What is new?

SwyxFax and SwyxIt! are now integrated in to the same application. One can send a FAX message with a click of a button from the SwyxIt! soft phone.

The Call Journal is in a new fresh design and offers now a better overview of received, missed calls, incoming and outgoing calls. And also the recorded message are now displayed within the same view but on a different tab.

The SwyxIt! soft phone client, can now be installed on Windows 7, aswell as on a Windows Terminal Server 2008. The SwyxServer can be installed on Windows XP, SBS Srv 2003, WinSrv2003 or WinSrv2008.

Swyx Ware 7.0 offers a better integration into Lotus Domino Server. SwyxIt! can access calendar information and contacts and inbound and outbound calls are resolved against the Notes database. For simple configuration there is now a Wizard guided installation tool available.

Status signaling is now supported among multiple Swyx Servers and therefore allows to publish one global address book. With this concept Swyx is expanding its customer segment to even larger multi-site corporations.

That’s it for now, more later . . . . . . have a good weekend

Happy Swyxing :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

connect 2 extension

mirjam@itnetworld.co.nz — Fri, 06 Nov 2009 00:00:00 GMT

Dear Swyx Users

Swyx Ware allows for a direct connection to employees even if they have no public DDI.

This saves not only time but also lowers the workload of a reception.

How does this work?
Streamline your call flow by allowing callers to choose from multiple departments when calling your company and additionally offer them the option to enter the extension of the person they like to reach.

A caller is prompted with a welcome message:

“If you know the extension number of the person you require please dial it now,

otherwise press 1 for sales,

2 for support

or please stay on the line to be transferred to reception.”

Here you find a sample ECR script, which one can import to your Extended Call Routing Manager. In this sample, the internal extensions are three digits long and start with number 3.

Happy Swyxing :- ) & have a good weekend

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

group call delivery options

mirjam@itnetworld.co.nz — Fri, 30 Oct 2009 00:04:49 GMT

Dear Swyx Users

Did you know that a user can be a member of more than one group?

With SwyxWare once can create us many groups as desired. Setting up groups makes it possible to contact members at a central group number. For example, one can combine all of the company's sales employees into a group called "Sales” and assigned its own extension number.

When a group is receiving a call, the telephone will ring for all members of the group. The telephone call can then be taken by any group member.

How to you create a group?

1. Open SwyxWare Administration

2. Click on "Groups" with the right mouse button and select "Add Group...".
The "Add new group..." Wizard will appear.

3. Group Properties: Enter a name

4. Select Hunt group type *

5. Define internal number
Select group members : Add the users who are to be members of this group.

6. End the set up of the group by clicking on "Finish".

* Specify how calls are to be delivered to the individual group members

Parallel	Sequential	Rotary	Random
Calls to the group number are delivered simultaneously to all members. The person who accepts the call first speaks to the caller.	Calls to the group are delivered to each group member in order, always starting with the first group member.	Calls to the group are delivered to each group member in order, always starting with the next group member, i.e. for the second call with the second member, for the third call with the third member and so on.	Calls are distributed randomly within the group, i.e. when the specified time is over, the next member is selected randomly from the entire group.

Happy Swyxing :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

conference phone - MeetingPoint

mirjam@itnetworld.co.nz — Thu, 15 Oct 2009 22:03:59 GMT

Dear Swyx Users

I’m sure many of you are familiar with SwyxWare’s Conference room facility. Meetings are an essential part of business. Planning and production meetings, sales meetings, client meetings, briefings of all kinds . . . . . they are all needed to get work done.

With more and more people working on the road or in geographically separate locations, this is an ideal way to keep everyone in today's 'virtual enterprise' working together.

If such conference calls are held in a meeting room, were multiple partys are connected together, a high quality conference phone will makes a big difference.

Here I’m providing you with a “configuration guide” on how to setup a snom MeetingPoint Conference unit to your Swyx Server.

< click for download

The snom MeetingPoint is perfectly qualified for use in middle to large conference rooms. One can hold telephone conferences in large groups of up to 10 persons without affecting the intelligibility of the call.

Side note: The snom MeetingPoint is the only SIP conference phone that allows you to use Microsoft Office Communication Server 2007 R2 and Standard SIP accounts in one conference phone in parallel!

I wish you productive meetings and a good weekend

Happy Swyxing :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Music on Hold

mirjam@itnetworld.co.nz — Fri, 09 Oct 2009 08:43:54 GMT

Dear Swyx Users

With SwyxWare one can change the default "Music on hold" to any other pre-configured hold-music file with a couple of mouse clicks. The music on hold shipped with SwyxWare was composed and supplied by corporate-music.com and is royalty free.

"Music on hold" is set in the SwyxWare Administration, under Properties/Music on Hold. Here one can switch to any another music on hold files by selecting the entry from the drop down menu. You can play the displayed file and record a new announcement here. The newly selected music on hold file will immediately be used for new calls on hold.

· The slider is used to adjust the volume of the music on hold

· Further one can search the network for other files in any WAV format using "Browse". After you have chosen a WAV file, it will be converted into the format below and then saved in the database *

If you would like to run your own adverts or promotions as holding music, you can produce your own wave file and load this one. When creating these files, make sure that they are composed in the following audio format: "8 kHz 8 bit CCITT u-Law, 64kbit/s"

Note: * The Window functions used for conversion in this procedure may lead to a deterioration in the quality of the music on hold under some circumstances. In this case you should use a professional conversion program instead of the Windows conversion in order to create WAV files in the above mentioned format.

If you want to use another music than the provided music on hold, please consider the legally embodied rights for musicians, composers and check with your local authorities.

Have a good weekend and happy Swyxing :- )

Cheers
Mirjam

@ IT Net World, Swyx Distributor New Zealand & Australia

phone book & searcher

mirjam@itnetworld.co.nz — Thu, 01 Oct 2009 23:33:19 GMT

Dear Swyx Users

In Swyx you not only got the global phone book on your finger tip, you have also access the your personal phone book and can easily dial these frequently used numbers directly from the Phonebook.

The Global Phonebook

The Global Phonebook is available to all users and contains information about the availability of your company's staff, e.g. if they are logged on or if they are currently in a phone call.

The Personal Phonebook

In the Personal Phonebook each user can store, edit or delete its personal numbers. You are the only person with access to this Phonebook. You can also export or import these entries.

Once can also import existing directory listings from CSV files. Swyx Ware offers a wizard which helps you to complete this task effortless ;- )

More detailed instruction on How to import can be found in the SwyxIt! help “This is how you import entries into your Phonebook”

Search in the Phonebook and Searcher filed on SwyxIt! V6.25

The phonebook offers an easy text search, with which once can simultaneously search the global and personal phonebooks and your Outlook contacts .

With SwyxIt! V6.25, one can enter the name of a contact one wants to call directly in the Searcher field. This input starts a search function which tries to assign a number. The search function looks for matching contacts on three different places:

- in the Outlook contacts

- in the Personal Phonebook

- in the Global Phonebook

The results are offered in a selection list. You can then conveniently dial from there.

Have a good weekend and happy Swyxing :- )

Cheers

Mirjam

@ Swyx Distributor New Zealand & Australia

hot desking

mirjam@itnetworld.co.nz — Fri, 18 Sep 2009 00:06:15 GMT

Dear Swyx Users

Sharing of workstations, phones, desks & seat by more than one staff is called hot desking and it gets more and more popular.

This type of arrangement enables employers to make better use of available resources. It is very common along call centres but also well suited to companies who have staff who are frequently out of the office, for example sales people who are mostly on the road, so that space within the office does not have to be allocated for them permanently.

How does Swyx support hot desking? SwyxWare enables staff to hot-desk, meaning allows users to log-in & log-out at phones.

Once logged-off, the Phone will display:

User ?
PIN:_.

The next user will enter his PIN and all the Phone Settings like Speed Dial, Line key etc. will be applied to the Phone

This setting can be select in SwyxWare Administration /User properties /Button/SwyxPhone or directly via the SwyxIt! menu Settings/USerProfile/Swyxphone

Improve reachability: No matter where you’re sitting within your company, once logged-in on a Swyx Phone, your colleagues can reach you on your normal extension.

Happy swyxing and have a good weekend ;- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

project codes

mirjam@itnetworld.co.nz — Thu, 10 Sep 2009 23:11:46 GMT

Dear Swyx Users

Did you know that SwyxWare allows you to assign different project codes to each individual call? This data can then be evaluated later via the Swyx Call Detail Records.

To associate a call to a project, you must enter the assigned project code before making the call.

This is how you assign a call to a project

1. Enter `*' and then the project code, sample below 4588.

2. End the entry of the project code with `#'.

3. Then dial the destination number as usual, sample below 0800435427.
The project code will now be recorded in the Call Detail Record (CDR)

This is how you assign a call to a project when dialing from Outlook

1. Open the Outlook "Contacts" folder.

2. Select the contact and click on the SwyxIt! symbol.

The following window appears: "SwyxIt! Phone Dialer".

3. Enter a project code or select a project code from the drop-down list.

4. Then click on "Dial" behind the number you would like to use.

5. The number entered, preceded by the project code, will be dialed.
The project code will now be recorded in the Call Detail Record (CDR)

This is how you assign a project code to Speed Dial

You can also, for example, assign a project code to a Speed Dial.

Enter *4412# at the Number / URI filed. And deactivate the option "Dial Immediately" and activate "Clear display before calling".

If you now like to assign a conversation to a project, press the Speed Dial with the project code first and then enter the number or select a second speed dial. Attention, the second speed dial cannot have “Clear Display before dialing” activated.

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

@ IT Net World Ltd, New Zealand & Australia SWYX Distributor

control with “Change Log”

mirjam@itnetworld.co.nz — Thu, 03 Sep 2009 22:55:48 GMT

Dear Swyx Users

Did you know that there is a “Change Log” available which provides administrators an overview of any PBX modification at a glance?

The administrators stay in control of any changes that have happened to the phone system. In SwyxWare Administration one has an overview of all modification that happen on the system. This means that it is always possible to track which administrator made which changes.

1. To view the “Change Log” open SwyxWare Administration and go to menu View/Advanced	2. In the tree view on the left the new topic “Change Log” is now visible

Changes that are made to the configuration of users or trunks, or the conference rooms, are logged and saved. All the changes are grouped into monthly periods and are stored for the last 12 month.

Format of the entries

· The following details are recorded for each change

· Date of change

· User who made the change (Windows user or SwyxWare user)

· Changed parameter (feature profile, user, voice or fax channel, conference)

· Type of change

· Original value (if available)

· New value (if available)

Further it is also possible to search in the “Change Log” . Below quick instruction on how you search for an entry:

1. In the shortcut menu for the period, click on "Properties".
A filter mask will open where one has various filter criteria

Note: The “Change Log” was introduced with SwyxWare V6.20

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

ad-hoc conference

mirjam@itnetworld.co.nz — Fri, 28 Aug 2009 06:00:00 GMT

Dear Swyx Users

With SwyxWare you can join internal and external subscribers to an ad-hoc conference with one simple mouse click. Let’s assume I am in a call on Line 1 with Tom . . .

. . . . . now Tom and I have a question for Mary.

While I’m getting connected to Mary, Tom hears music on hold . Once connected I can simply click the “Conference” button on my SwyxIt! soft phone client and all three parties are connected together.

Once the lines are merged, the Line key changes to Conference.

Furthermore, one can add now even new subscribers to this existing ad-hoc conference call.
Although only the person which is the conference controller can add more participants to this conference, one can add as many users as there are lines available into an ad-hoc conference call.

Note: 3 way conferencing is supported with SwyxWare Essential, for multiparty conferencing Swyx Optionpack Conference or Professional is needed.

Happy Swyxing . . . . . and have a good weekend :- )

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

recording playback

mirjam@itnetworld.co.nz — Fri, 21 Aug 2009 01:52:01 GMT

Dear Swyx Users

SwyxWare records all conversations as wav files to your local hard-drive. Accessing these files is just two mouse click away :- )

All recorded conversations are shown in the recorded conversations list. This list contains all recorded calls as well as additional information such as date and time of the call, the phone numbers involved, the extension used and it also signals whether it was an outgoing call (green arrow) or an incoming call (red arrow).

One can mark the desired conversation, click play or even send the conversation as an e-mail attachment. You can call the conversation partner again > “dial”, assign a special ringing sound to his phone number > “ringing” or add the number to your Personal Phonebook > “To Phonebook”.

SwyxWare native playback function does not offer a lot of options. One can stop and play, but features such as rewind the last x seconds are missing.
But if you playback the conversation recording with a media player, one can scroll through the sound file, or repeat an explicit section of the recording file easly.

If this is desired, one can directly open the directory where the wav files are saved to via a shortcut on the SwyxIt! soft phone.

Configure a shortcut button to open the specific folder. Default the client recordings are saved to: “C:\Documents and Settings\[USER]\Application Data\Swyx\Recording

You have now an explorer which lists all recordings. If such a conversation recording is opened with a media player one as all comfort function like volume adjustment, rewind or fast forward.

A very popular and open source player is “VLC media player”.

Note: To record all client conversations SwyxWare Optionpack Record or Professional is needed.

Happy Swyxing . . . . . and have a good weekend.

Regards
Mirjam

@ IT Net World Ltd, New Zealand & Australia SWYX Distributor

time based routing

mirjam@itnetworld.co.nz — Fri, 14 Aug 2009 00:16:50 GMT

Dear Swyx Users

To route calls based on days of the week or time of the day is very straight forward with SwyxWare. As en example, with the graphical script editor one can add the block “Check Time” and continue with the script depending on the result.

The sample script above works like this:

The script checks time and routes the call based on “Mo-Fri 8:30 am – 5:30 pm”
If the call is outside business hours, the caller will hear a message and can leave a voicemail
If the call is during business hours . . . .

a. . . . the caller can enter the extension of the party if wants to reach.
(In the sample the extension starts with 3 followed by two additional numbers)

b. . . . . or, the caller can press
5 for sales,
6 for support
or just wait and the caller will be forwarded to reception
If the desired party is not picking up, the caller will be forward to voicemail.

The sample script can be downloaded from here. Please note that one has to add and modify the desired announcements., e-mail addresses and extension range.

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

MS Outlook integration

mirjam@itnetworld.co.nz — Fri, 07 Aug 2009 00:05:40 GMT

Dear Swyx Users

How can Computer Telephony Integration save you time in your daily job? Think of the amount of time you spend looking up your contacts in Outlook and then dialing their number from your phone. Wouldn’t it be much easier if you could look up your contacts and then simply click a button on your PC to dial the number?

Swyx makes it easy for you. Out of the box, Swyx supports “Click to Dial” from MS Outlook. Simply click on the phone dialer Icon in your Outlook toolbar and of you go ……..

Depending on your settings, either the SwyxIt! soft phone or your desk-phone will start dialing the number.

Further Swyx will also resolve incoming calls against your outlook address-book.

Again, depending on the settings you have chosen in the Outlook Menu "Tools/Options.../SwyxIt!" tab, the outlook-contact will be displayed.

Here a quick overview on Swyx MS Outlook integration features. Remember, all this is included in the basic SwyxWare product at no additional cost : - )

Dialing from Outlook contacts
Logging of calls in the journal
Name resolution from contacts in SwyxIt! client display
Name resolution from contacts with pop-up of contact
Generation of Outlook Journal entries
Call routing depending on schedule entries in Outlook Calendar
WAV-player in Outlook Preview Pane and in the Mail Form

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

free calling with SIP URI

mirjam@itnetworld.co.nz — Fri, 31 Jul 2009 01:40:43 GMT

Dear Swyx Users

Saving call costs with SwyxWare' s flexible least cost routing is one other big advantage.

Swyx offers you all the flexibility to choose the Telco provider of your choice that suites your business needs best. And not only that, with Swyx you can have multiple trunk-lines of different carriers at the same time. With Swyx' smart least cost routing, one can save even more $.

But it get's even better. You can actually call for free any SIP URI number. There are more and more businesses using IP-PBX's. This allows to perform free Peer2Peer calls without any carrier involved.

So, what exactly is an SIP URI ?

A SIP URI is a SIP addressing scheme, working similar like mailto URL, to call other people via the Internet. This makes it possible to reach a target via dialling a SIP-URI “http://www.swyx-forum.desip:mirjam@itnetworld.co.nz” directly within SwyxIt! at ZERO cost!

In the SwyxWare administration one can add a SIP URI as a public number for a User.
Instructions on the necessary firewall / port-forwarding configuration to allow SIP traffic can be found here.

As you see, it pays out for business owners to utilize the full potential of Swyx Unified Communication technology and reduce costs via smart call routing.

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Jabra BT530

mirjam@itnetworld.co.nz — Thu, 16 Jul 2009 22:54:22 GMT

Dear Swyx Users

SwyxWare offers freedom of choice when it comes to devices. Depending on functionality needed, one can connect a low cost USB device, a simple SIP phone or a high end conferencing unit to the system. A diverse range of devices is supported.

Today we can add one more to the list. Jabra launches its new BT530 bluetooth headset which support dual mode.

The BT530 USB looks not only pretty good, it features two microphones to drown out all ambient noise, and comes with a USB plug that allows you to pair the headset not just with your mobile phone, but also with your SwyxIt! soft phone client as well.

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

send voicemail as mp3

mirjam@itnetworld.co.nz — Thu, 09 Jul 2009 23:00:00 GMT

Dear Swyx Users

Many business professionals today received their e-mail also on their smart phones and consequently this includes Swyx Voicemail messages.

By default Swyx send these Voicemails as Wave files. Some mobile phones can’t play wave files, but almost any mobile can handle MP3

Therefore I have put together a small How To ad MP3 codec to a Swyx Server guide:

Steps to add MP3 Codec to SwyxServer.

Download the lame3.zip from here
Un-ZIP the files and save folder lame3.98-final and RecordingCodecs.xml to C:\Program Files\SwyxWare\
Open the SwyxWare File Explorer and upload the two files LAME.EXE and LAME_ENC.DLL in Global-Scope under MISC / OTHERS
LAME.EXE and LAME_ENC.DLL are located in the folder lame3.98-final
Then restart the Swyx Server
If you go to the Server Properties/Voicemail you should be able to select the new added MP3 codec.

Happy Swyxing . . . . . and a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

open file or webpage

mirjam@itnetworld.co.nz — Thu, 02 Jul 2009 22:00:00 GMT

Dear Swyx Users

Did you know that with a single mouse click one can open an application or website directly from SwyxIt!?

Shortcuts are used to create links to frequently used programs and web pages. This allows you to call an online phone book or open a word document with just one click.

On the “Standard Skin”, only the Swyx logo is defined as a shortcut button. But one can easy can configure additional shortcut buttons with the Skin Editor. In the sample below you can see the Yellow-Page logo and three additional buttons on the top right corner.

To link a web-site to a shortcut button is really easy:

Right click on the logo and select properties
Set the command field to > http://www.yellowpage.co.nz
Click on OK
Finished !!!
A single click on the shortcut is now opening the yellow-pages website :- )

So fare a no-brainer . . . . . additional I have configured three more buttons.

This is how you link a word document to a Shortcut button:

Click the right mouse button on the Shortcut button.
Click on "Properties"
Enter the full path of the document to be run in the "Command" field. C:\Documents and Settings\[user name]\My Documents\IC_request_form.doc
In the field "Working directory", you have the option of entering the path to the working directory you want.
Programs sometimes require files which are stored in another location. For this reason, you enter the path to the working directory here so that these file can be located.
Click on "OK".
Finished
A single click on the shortcut is now opening the word document :- )

It can also get more advanced, as one can run a small VB Script file, and pass on caller information such as number or caller names. The sample below opens Google and searcher for the number displayed in your SwyxIt soft phone.

' url to open
dim szURL
dim szPOSTURL

szURL = "http://www.google.co.nz/search?hl=en&q=+"
szPOSTURL ="&meta=cr%3DcountryNZ"

' get SwyxIt Line Manager object
dim clmgr
set clmgr = WScript.CreateObject("CLMGR.ClientLineMgr")

' get currently selected line
dim oLine
set oLine = clmgr.DispSelectedLine

dim szNumber
szNumber = oLine.DispPeerNumber

' open URL if the number is not empty
If Len(szNumber) <> 0 Then
dim oWsh
set oWsh = WScript.CreateObject("WScript.Shell")
oWsh.Run szUrl + right(szNumber,Len(szNumber)-1) + szPOSTURL

End If

Happy Swyxing . . . . . and a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

company logo on SwyxIt!

mirjam@itnetworld.co.nz — Fri, 26 Jun 2009 07:57:34 GMT

Dear Swyx Users

Did you know that with a couple of mouse clicks one can add a companies logo to the SwyxIt! soft phone?

One characteristic of SwyxIt! is the fact that you can design the user interface to completely meet your requirements. This type of freely-configurable “interface” is called a Skin. Below you find a 6 step guide on how to add your company logo on to SwyxIt!

This is how you change the Swyx logo on your phone to your corporate logo:

Select menu File/Skin/Edit.
The window “Hint” appears. Here you can find further help topics.
Click on the Swyx logo
The window Properties shows….
Now select your new logo from Option Default: .
Valid formats are .*bmp, *.jpg, *.gif, *.tif, *.png
Afterwards, click on File/Skin/Save

This is just a start. There is also a manual available on “How to edit skins”

With that you can get quick entry in the customization world. ;-)

See or download other skin created by Swyx users from here.

Note: You must have the appropriate rights granted by the system administrator to load, edit, and create Skins. The following rights are possible: “Editing of Skins allowed”

Happy Swyxing . . . . . and a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Callback requested

mirjam@itnetworld.co.nz — Fri, 19 Jun 2009 08:28:24 GMT

Dear Swyx Users

Did you know that you can leave a callback request if an internal extension is busy or is not picking up the phone?

Assumption: You are calling another internal user but the called party is on the phone or is available but does not pick up the call.

This is how you make a callback request:

Click on the "Callback" button on your SwyxIt!.

A: If the called party is busy and you place a call back request an entry will be created with "Callback on busy" in the "My Callback Requests..." list. Once the user becomes available you will get an call alert & a popup message saying “Callback on Busy”, “Click here to accept the call!”

B: If you receive a callback request when you have been unable to answer the phone, the entry "Callback requested" will be created in your caller list. Additionally the caller list icon will start flashing and the icon changed status.

Note: The "Callback" function is only available for calls from internal subscribers.

Any questions?

Have a good weekend . . . . .

Kind regards
Mirjam

Swyx Distributor New Zealand & Australia

send TXT message

mirjam@itnetworld.co.nz — Fri, 12 Jun 2009 02:17:14 GMT

Dear Swyx Users

Let’s assume you are on a two day training course and therefore very hard to reach via phone or e-mail. Nevertheless SwyxWare can help you to stay in touch with your office.

Similar to Outlooks Out-of-Office assistance, Swyx will handle any calls to your extension as you desire. For example, the caller can leave you a Voicemail, or the call can also be answered by a co-worker. But did you know that Swyx can also inform you via TXT message that caller “XY” is requesting a call back?

You are only two steps away to implement this. Download a small a sample ECR script here and configure the parameters accordingly. Secondly sign up for free with the TXT provider clickatell (as shown in the sample ECR script).

Happy Swyxing . . . . . and a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

drag & drop

mirjam@itnetworld.co.nz — Fri, 29 May 2009 02:54:08 GMT

Dear Swyx Users

All of us working daily on computers are familiar with the drag & drop technique, as its is a fast way to perform tasks. But did you know that SwyxIt! support this great function as well?
Forwarding an incoming call via Drag & Drop is very easy and also very fast! If you receive an incoming call and you wish to forward the caller on to a destination configured on your SwyxIt! you can simply do so, by dragging the ringing line on to the according speed dial. This will active a blind call transfer. In the sample below, Felix phone starts ringing . . . . . . , he receives an incoming call from 093756990.

Further you can drag one line button on top of another one, and consequently all three parties talk in a conference call.

There are more ways to use Drag & Drop within SwyxIt!. You can also transfer calls, or initiate multiparty conference calls. Don’t be shy and explore!

Happy Swyxing . . . . . and have a good weekend.

Cheers
Mirjam

Swyx Distributor New Zealand & Australia

Automate IVR navigation

mirjam@itnetworld.co.nz — Fri, 22 May 2009 01:00:00 GMT

Dear Swyx Users

It happens to all of us! Instead of talking to "John" directly, we have to navigate ourselves through a company’s IVR options.

Let's say that you have an account with HP Support Line. Every time you call them and you have to listen to the welcome message, enter “1” for business service”, then enter “3” for “on account” and finally authenticate yourself with your customer ID, before you can talk to a customer rep.

With SwyxIt! you can automate the entering of the additional digits, via adding Post Dial Digits on to the Speed Dial. SwyxIt! can then route your call directly to your final destination.

Example 1: 10800733547x1x3x4770123x

This string dials the number „10800733547“. When the call is accepted, the number "1" is transmitted via DTMF. Afterwards number “3”, followed by your customer ID “4770123”.

Syntax:
Post dialable digits are separated from the dialed number by an "x". In addition, you can use a comma to set a pause of two seconds. To insert a longer pause, you can add several successive commas.

Example 2: 10800400600x567,,89

This string dials the number „10800400600“. When the call is accepted, the numbers "567" are transmitted with DTMF. After a pause of four seconds "89" is transmitted.

Happy Swyxing . . . . . and have a good weekend.

Regards
Mirjam

Swyx Distributor New Zealand & Australia

ring tones

mirjam@itnetworld.co.nz — Thu, 14 May 2009 22:00:00 GMT

Dear Swyx Users

Did you know that you can configure ringtones depending on the number of the caller? And that you can also select different ringtones depending on the department or extension called ?

This is how you define different ringing sounds within your SwyxIt! soft phone client:

Go to the menu bar and click on “Settings | User Settings…”.
Select the “Ringing” tab.
On this tab you will find all numbers or number masks with the ringing sounds assigned to them. You can change or delete the existing entries or add new entries.
Click on "Add..." to define a special ringing sound.
Define the name and number of the caller.
Alternatively you can enter one of your extensions or MSNs here. In this case, the ringing sound is selected if this extension is called.
You can use the placeholders "*" for more than one character, "?" for exactly one character.

Any questions?

Happy calling and have a good weekend . . . . .

Kind regards
Mirjam

Swyx Distributor New Zealand & Australia

Auto Redial

mirjam@itnetworld.co.nz — Thu, 07 May 2009 23:39:09 GMT

Dear Swyx Users

If you try to call company X and they return an engaged signal but you have to talk to company X ASAP, you can make use of Swyx Automatic Redial function!

This feature redials a busy number till it gets through. The user is free to concentrate on his work while the system is trying a busy number. This is how you activate “Automatic Redial” on your SwyxIt! soft phone:

Click with the right mouse button on the Redial button.
The shortcut menu will appear.
Click on "Automatic Redial...".
Enter the number of company X you want to redial and set timeout in seconds
Once you have click on Start , the redial button will change colour and the soft phone starts dialling automatically.

Happy Swyxing . . . . . and have a good weekend.

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

Call control via keyboard

mirjam@itnetworld.co.nz — Fri, 06 Mar 2009 00:11:00 GMT

Dear Swyx Users

SwyxIt! is our powerful soft phone and most of you are familiar with this application.

But do you know that you can control your soft phone also with your keyboard?

As an example, one can configure a hotkey to "bring SwyxIt! to foreground" and another hotkey to "minimize the application". But there are many more functions available to control your conversation with your finger tip. Hold, Mute or even Hook OFF can be configured as a hotkey. And there a 40 + features available!

These settings can be altered in the SwyxIt! menu “Setting/User Profile/Keyboard”.

Further once can also configure that NumLock is getting activated as soon as SwyxIt! is in focus. Also the acceptance of incoming calls when pressing the “return” key is an optional setting. These behaviour can be deactivate in the same tab!

Important: These Hotkeys will then be valid for all programs. For example, if you define the F5 key as a Hotkey for a SwyxIt! function "start conversation recording" , the standard Windows function "Refresh" will no longer work; the corresponding SwyxIt! function will be called instead. If you would like to restore the original function, just delete the Hotkey defined for SwyxIt!.

Happy Swyxing . . . . . and have a good weekend.

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

L4xx & L5xx series speaker mode switching

mirjam@itnetworld.co.nz — Fri, 27 Feb 2009 00:11:00 GMT

Dear Swyx Users

Do you know that you can switch between handset and speaker phone while in a conversation?

A call centre agent but you on hold and you are listening to music on your Swyx Phone handset. If you want hear the holding music on the speaker of your desk phone, you can do so by pressing the speaker button. Keep the button pressed until the handset is on back on the phone.

Now you can let go of the speaker button and continue listing to the music on hold via the phone's speaker.

NOTE:

By keeping the speaker button pressed while putting the handset down, the conversation will not be disconnected !!!

If your Swyx Phone supports hands-free mode you can continue your conversation on the speaker. Otherwise pick up the handset and continue your call with the centre agent.

Happy Swyxing . . . . . and have a good weekend.

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

Announcement rewind and fast forward

mirjam@itnetworld.co.nz — Fri, 20 Feb 2009 01:41:35 GMT

Dear Swyx Users

Did you know that incoming callers can control the reproduction of an announcement via the phones keypad?

When listening to voice prompts, SwyxWare can offer callers to rewind or fast-forward the currently played message.

How does it work: If the caller would like the hear the beginning of the announcement again, one can press "1" and the message starts again at the beginning.

To rewind the last 10 seconds of the currently played announcement, one can press "4" and "5" brings the announcement to stop. The caller can continue the announcement by pressing "5".

Here an overview on the available DTMF controls:

“1” to the beginning of the announcement
“4” rewinds the last 10 seconds
“5” Stop/Start the current announcement
“6” jumps 10 seconds forward

To enables this feature you simply have to edit the “Play Announcement” block in your Graphical Script Editor and activate the option "Play control enabled".

Happy Swyxing . . . . . and have a good weekend.

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

Call intrusion on your fingertip

mirjam@itnetworld.co.nz — Fri, 13 Feb 2009 01:38:00 GMT

Dear Swyx Users

Did you know that Swyx allows supervisors and call centre manager to monitor conversation of their agents?

Call intrusion is part of Swyx Option Pack Monitor and enables managers to silently listen into current conversations on the Swyx Server. The intruder can also barge in to the conversation and assist the agent or he can join as a full participant and talk to both parties simultaneously.

In the screen shot, John is intruding on David’s conversation. A simple right click on Davids Speed Dial, select call intrusion and John is connected to Davids call.

Once connected ,John can changed his “listening mode” to “speak mode” by entering the DTMF digits *24*2# .

*24*1#
Listening only

*24*2#
Listen to both sides, speak with agent

*24*3#

Listen to both sides, speak with both sides.

You hear both call partners.

You hear both call partners, and the agent hears you. The other call partner (e.g. the external customer) hears only the agent.

You can participate directly in the conversation.

In the Swyx Administration, you have to configure the Users or Groups which are allowed to intrude on the agent.
Go to: > Users\Properties\Administration\Call Intrusion.

The add the “Call intrusion” field in the context menu of the SpeedDial add the following registry key to the Intruders PC:

HKEY_LOCAL_MACHINE\SOFTWARE\Swyx\SwyxIt!\CurrentVersion\Options\SpeedDialMenus\Key1

Here you add three new String Values:

1. CommandLine = callto:%SpeedDialPeernumber%*24*1#

2. MenuLabel = Call Intrusion

3. Working Directory = C:\\

Happy Swyxing . . . . .

Have a good weekend.

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

Change ringing tone for callers

mirjam@itnetworld.co.nz — Fri, 30 Jan 2009 04:07:02 GMT

Dear Swyx Users

Did you know that you can define a custom ringing sound ? When Swyx receives an incoming call you can actually play a custom ringing tone to the caller while the call is connecting to its destination.

Scenario: After your standard trading hours, SwyxWare is advising the caller that they will be connected to the after hours service team. While your customers is listening to the instruction on how your after-hours service is working, Swyx is already trying the get a hold of your standby staff.

How can you do that?

By opening your ECR script, and editing the „Connect To” block.

By default the system alert sound is played but you have also an option to select a individual WAV/MP3 file.

From the dropdown list select a file.
Browse your hard drive by clicking on .
When searching, you can also choose a file in MP3 format. Upon selection, the MP3 file will automatically be converted into the supported WAV format and saved in your personal directory on the SwyxServer. The converted files are therefore available for use later. During the conversion process, the Info dialog "Please wait, the file is being converted into WAV format" will open.
To listen to your new select alert file click on . Click on , to stop playing the file.

Or you can even record your own altering announcement

To record a new alert announcement click on : You will then be prompted to enter a file name. The following window appears: "Start Recording". Click on "Start" to begin recording the announcement. Stop the recording by clicking on .
To delete the selected file, click on .

Happy Swyxing and have a good weekend.

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

SwyxIt! introduction video

mirjam@itnetworld.co.nz — Fri, 23 Jan 2009 02:18:50 GMT

Dear Swyx Users

SwyxIt! is a great soft phone application running on a PC. One can use SwyxIt! in combination with a headset or SwyxIt! can also remote-control a Swyx Desk Phone.

If you have new employees which have to get familiar with the new telephone system, you make the SwyxIt! Quick-Start Guide available to them. If SwyxIt! is running and you click > F1 <, it brings up the Swyx Help menu where many tips can be found on how to use the new computer based telephony client.

Additional there is now also a SwyxIt! Introduction Video available. This 20 minute video clip will provide your new staff a quick overview on the basic functions of the SwyxIt! soft phone.

Have a good weekend and happy Swyxing . . . . .

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

transfer from mobile extension to office phone

mirjam@itnetworld.co.nz — Fri, 16 Jan 2009 00:00:00 GMT

Dear Swyx Users

Many of you are familiar with the SwyxMobile extension. When you are away from the office, incoming calls to your extensions are forward to your mobile extensions and common pbx functionalities such as transfer, conference or even call-recording can be triggered from your mobile phone.

Let’s assume you arrive back in the office while talking on your mobile extension. It’s is now only a click away to transfer that call from your mobile to your desk phone. Your office phone will start ringing and once you have picked up the phone, you then can continue your conversation on the office extension.
Or, if you are in a phone conversation on your SwyxIt! and you want to transfer that call to your mobile extension, you can also transfer the call to your mobile extension with only one mouse click*.

From Mobile Extension to Office Phone		From Office Phone to Mobile Extension
You can transfer a call from your mobile extension to your office phone by selecting “Transfer to office phone” on the SIM menu		You can transfer a call to your mobile extension by a simple drag and drop the active Line to your “Connect to Mobile Speed Dial”

* Please download the ECR script from the link below. This script will allow you to call your own mobile extension from your desk phone. Additionally you can edit a Speed Dial and configure the Script Number to it. The modified SwyxIt! Skin including a “connect to mobile speed dial” can be downloaded from the link.

Download script & skin from here.

Have a good weekend and happy swyxing . . .

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

log calls with voucher code to TXT file

mirjam@itnetworld.co.nz — Fri, 09 Jan 2009 02:42:38 GMT

Dear Swyx Users

In the tip below I illustrate how Swyx helps you to stay in control of your call activities. Swyx records every single phone call in to the Swyx CDR (Call Detail Records). Additionally, you can also report on call activity based on other events. This call-log can be written into a database or a even a simple text file.

Let’s assume you have send out a promotion mail to your customers to receive a special discount when presenting a valid Voucher.

Now, you want to keep track how many calls you are receiving out of this campaign. Logging this incoming calls in a text file is really easy. We have to add a new ECR rule to your SwyxServer were the caller will be greeted with an announcement like:
Welcome to . . . , please enter the Voucher Code and complete your entry by pressing the # key.

By adding a new Script User to your Swyx Server, we can create a small sample Call Routing Script, which will save all incoming calls including Voucher Code information to a text file on the local hard-drive.

1. Create a new ECR script and enter the custom code below to the Start Block of your new script.

**********

' FileOpen iomode Values

Const fsoForReading = 1
Const fsoForWriting = 2
Const fsoForAppending = 8
Const fsoCreateIfNotExist = True

Function InsertCallIntoFile ( callerID, keys )
       Const filename = "c:\gse_demo\test.txt"
       Dim fso
       Dim file

' Create FileSystemObejct
Set fso = CreateObject("Scripting.FileSystemObject")

' Open text file
Set file = fso.OpenTextFile(filename, fsoForAppending, fsoCreateIfNotExist)

' Write (append) CallerID into file
file.WriteLine ( "Caller:""" & callerID & """, Called number:""" & CalledNumber & """, Voucher ID:""" & keys & """, Date & Time of call:""" & CStr(now) & """" )

file.Close

Set file = Nothing
Set fso = Nothing

End Function
**********

2. Then add the get DTMF String Block to your script and set “Save input to variable:” to keys
And record an announcement which advices the caller how to enter the Voucher Code.

3. Add a new block “Set Variable” to your script and set the Variable name to caller and the variable value to = InsertCallIntoFile (CallerID() , keys)

4. Complete your script with a connect to block so that the caller is forwarded to the appropriate sales team.

5. If you receive a call to this script, a text file will be created on the SwyxServer location c:\gse_demo\test.txt

That’s it. Every call to this script is now logged in to the txt file with the according Voucher ID entered, and additional information like caller number and date and time of call is also written in to the file. ;- )

Of course, this call information can also be writing in a database. More details on this topic can be found in the Swyx Knowledgebase article KB2218

Happy swyxing . . .

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

Call Permission

mirjam@itnetworld.co.nz — Thu, 08 Jan 2009 10:18:47 GMT

Dear Swyx Users

You can define call rights within SwyxWare for individual users and trunk groups. This allows business owners to take full control on calling permissions of any phone system users.

For example: You can allow your sales team to do international calls to USA, but deny all other international calls. The help-desk staff should be only allowed to do local calls, and all calls to mobile phones will be denied. Accounts employees should have no calling right restrictions.
All these is comfortable configurable and easy to manage. Simply change or add the default settings in the SwyxWare Administration in Calling Rights.

More details can be found in the Swyx Manual Section > 6.1 Call Permissions.

Any questions?
Happy weekend . . .

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

Save travel cost with conference calls

mirjam@itnetworld.co.nz — Thu, 08 Jan 2009 10:13:16 GMT

Dear Swyx Users

SwyxWare offers integrated conferencing functionality that allows you to easily setup and conduct conference calls for your staff, suppliers and customers. A conference can be

quickly set up individually by any user or the callers can dial directly into a virtual conference room with a unique extension.

Conference rooms are set up by the administrator. Internal or external numbers are assigned with which the conference rooms can be "entered". In contrast to a conference held only via SwyxIt! or phone, all participants can leave the conference independently of one another, without the conference being terminated.

Access to conference calls can also be controlled with a PIN or restricted to calls from certain telephone numbers.

A conference room can further have “opening hours” associated and you can download this simple sample script from here.

Because it is a Swyx is software-based solution, Swyx conferencing capabilities do not require any additional hardware :- ) , Swyx Optionpack Conference or Optionpack Professional is needed to enable this feature.

Any questions?
Happy weekend . . .

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

real-time data from web

mirjam@itnetworld.co.nz — Thu, 08 Jan 2009 10:07:54 GMT

Dear Swyx Users

Did you know that Swyx can access data directly from a web page?
In this example, the finance website from Yahoo is checked and the latest exchange rate on New Zealand Dollar-Euro is retrieved. Then the information is played back to the caller.
Function:
1. Inbound call > 2. Script retrieves exchange rate from www > 3. Script plays result back to caller

How can Swyx do this? By using the graphical script editor and a VB script statement, Swyx can access information from the website.

‘ ‘ VB script statement ‘ ‘
Function dollar()

Dim http_req, pos

Set http_req = CreateObject("Msxml2.ServerXMLHTTP.3.0")

http_req.open "GET", "http://finance.yahoo.com/q?s=NZDEUR=X&d=0b", False

http_req.send()

pos = instr(http_req.responseText,"Last Trade")

dollar = mid(http_req.responseText, pos+52,6)

end function

The original version of this script can be found on the Swyx Knowledge base article KB2650.

This is just a small example on how to retrieve real-time data from a online source. If you have further question please don’t hesitate to contact me.

Happy swyxing . . . . .

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

project codes

mirjam@itnetworld.co.nz — Thu, 08 Jan 2009 09:42:22 GMT

Dear Swyx Users

Did you know that you can ad individual project codes the every single phone call?
This data can then be evaluated later for time and billing purposes. For example, you can easily find out how many calls, minutes etc. were spend on which project.

To associate a call to a project, you must enter the assigned project code before making the call. This is how you assign a call to a project:

1. Enter `*' and then the project code, in this example 1000234.

2. End the entry of the project code with `#'.

3. Then dial the destination number as usual.

4. The project code will now be recorded in the Call Detail Record (CDR) by SwyxWare.

You can also use project codes when dialing from Outlook:
This is how you assign a call to a project when dialing from Outlook :before click the dial button you enter the project code in the according field.

1. Open the Outlook "Contacts" folder.

2. Select the contact and click on the SwyxIt! symbol.

3. The following window appears: "SwyxIt! Phone Dialer".

4. Enter a project code or select a project code from the drop-down list.

5. Then click on "Dial" behind the number you would like to use.

6. The number entered, preceded by the project code, will be dialed.

Afterwards you can build your statistics accordingly:

Any questions?

Have a good weekend and happy Swyxing . . . . .

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

secretariat function

mirjam@itnetworld.co.nz — Thu, 08 Jan 2009 09:37:49 GMT

Dear Swyx Users

The special work relation between a manager and his/her assistant usually includes a clear role assignment in terms of forwarding telephone calls.

The manager normally does not receive any calls directly, but rather all incoming calls are forwarded through the defined secretariat number. As a result, the secretariat receives all calls, both those calls intended for the secretariat and those for the manager.

All calls received in the secretariat are shown on the display of the manager's telephone and after a predefined time period, the calls will be signaled to the manager with an attention tone. Those calls which are received for the manager can be connected to the manager by the secretariat staff after.

The scenario described above, which is often called the manager PA function, represents a combination of different parameters from the SwyxWare point of view, and these parameters must be appropriately configured by the participating users.
Sounds complicated? Well it isn’t! Swyx provides a wizard for this purpose to help you to set up such a secretariat configuration with just a few mouse clicks.

This wizard is started in SwyxWare Administration on the “Secretariate” tab of the User. This tab can be opened using the shortcut menu in the detail view of the highlighted user or via the appropriate symbol in the SwyxWare Administration toolbar.

Note: One user can take on the secretariats function for several managers. Each manager, however, is assigned exactly one secretariat. Therefore, after creating a secretary configuration in which the user functions as a manager, the “Add” button for the lower list view is deactivated.

Happy swyxing . . .

Regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

abbreviated dialing

mirjam@itnetworld.co.nz — Thu, 08 Jan 2009 09:32:10 GMT

Dear Swyx Users

Did you know that SwyxWare enables you to dial your everyday contacts through global abbreviated dialing.

Abbreviated dialing codes can be stored in the Global Phonebook and therefore made available for everyone. If you dial "#45", for example, this input is not interpreted as a number: it is resolved using the Global Phonebook. The stored number will be dialed.

If you are authorized to change the Global Phonebook, you can also store global abbreviated dialing codes with the help of SwyxIt!. To do this, create a new entry in the Global Phonebook and enter the dialing code of your choice in the "Name" field.

Remember that the entry must begin with exactly one hash symbol. Two hash symbols are used for example for controlling other functions: e.g. ##10 starts Remote Inquiry, so cannot be a global abbreviated dialing code.

Any questions?

Have a good weekend and happy Swyxing . . . . .

Kind regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

missed call alert

mirjam@itnetworld.co.nz — Thu, 08 Jan 2009 09:17:00 GMT

Dear Swyx Users

I'm sure everyone is familiar with the Swyx caller list. The caller list contains information about the calls that have come in for you. You see the numbers of the callers, their names (if known), the time of the call and what happened to it, whether it was picked up or forwarded and so on.

If a call was not picked up by you, you will see this by the animation of the "Caller List" button.

But did you know that you can also send an alert msg when you have missed a called?
Yes, Swyx makes sure that you stay in control of your communication! No call will stay unanswered, as you will be notified straight away if you have missed an incoming call to your extension.

SwyxWare sends you an e-mail with the caller details, date and time when you did not answer your phone.

*******
You have missed a call from +6493092323 McNeil Ltd
on Thursday 23/10/2008 4:42:59 p.m.

Click here to call back: http://www.swyx-forum.decallto:+6493092323

Brought to you by: www.swyx.com

*******

Or you can even be notified via a txt message!

To enable this notification e-mail, you have to add a simply call routing script to your rule book.

You can download the sample ECR script here. Saved the rule and import the script in your Call Routing Manager and change the e-mail address accordingly.

From now on, you will be notified if you missed a call and you can make sure that your customers are getting treated as they deserve it ; - )

Any questions?

Have a good weekend and happy Swyxing . . . . .

Kind regards
Mirjam

@ IT Net World Ltd, NZ & AUS SWYX Distributor

Fridays' Swyx Tip

wireless go & pro

SwyxIt! Headset H410 (Jabra PRO 9470) SwyxIt! Headset H410 can save you a lot of hassle. Thanks to Multiuse technology, all your phone calls come to the same headset. Just tap the talk button and start talking. Jabra GO 6470 Wireless Headset Features:

Jabra Go 6470 is designed for the mobile-centric professional that needs a single headset to support mobile, desk phone and softphone applications.

This is a light weighted, slick and stylish mobile headset, yet easy to use in the office thanks to its color touch screen.

Jabra GO 6470 Wireless Headset Features:

SwyxIt! Headset H391 (Jabra GO 6430)

SwyxIt! Headset H391 is designed for the mobile-centric professional that needs a single headset to support mobile and softphone applications. Jabra GO 6430 Wireless Headset Features:

DND - advanced DDI routing

Wrap-up time

SwyxWare 2011 - show appointment subject

Feature Code Intercom

Presence with Macintosh

Event Log Monitor

time based mobile routing

Tip

snom M9

Android

Delete system skins

Status Panel

Web-Phonebook

You not only can access the SwyxWare global and personal phonebook, in addition to that it provides access to a your caller and redial list.

desk phone configuration

This is how you configure the buttons on your SwyxPhone

video & desktop sharing

Skype for Swyx

skin editing video

TAPI support

serial fax

Thomson ST2030

Zone Paging

CTI

Call-Queue

call voicemail directly

CTI for MS CRM

silent conference

Swyx extension iPhone

Call Journal 7.0

Multisite signaling

SwyxIt! productivity tutorial

trunk recording

preview V 7.0

connect 2 extension

group call delivery options

conference phone - MeetingPoint

Music on Hold

phone book & searcher

Dear Swyx Users

In Swyx you not only got the global phone book on your finger tip, you have also access the your personal phone book and can easily dial these frequently used numbers directly from the Phonebook.

The Global Phonebook

The Global Phonebook is available to all users and contains information about the availability of your company's staff, e.g. if they are logged on or if they are currently in a phone call.

The Personal Phonebook

In the Personal Phonebook each user can store, edit or delete its personal numbers. You are the only person with access to this Phonebook. You can also export or import these entries.

Once can also import existing directory listings from CSV files. Swyx Ware offers a wizard which helps you to complete this task effortless ;- )

More detailed instruction on How to import can be found in the SwyxIt! help “This is how you import entries into your Phonebook”

Search in the Phonebook and Searcher filed on SwyxIt! V6.25

The phonebook offers an easy text search, with which once can simultaneously search the global and personal phonebooks and your Outlook contacts .

With SwyxIt! V6.25, one can enter the name of a contact one wants to call directly in the Searcher field. This input starts a search function which tries to assign a number. The search function looks for matching contacts on three different places:

- in the Outlook contacts

- in the Personal Phonebook

- in the Global Phonebook

The results are offered in a selection list. You can then conveniently dial from there.

Have a good weekend and happy Swyxing :- )

Cheers

Mirjam

hot desking

project codes

control with “Change Log”

ad-hoc conference

recording playback

time based routing

MS Outlook integration

free calling with SIP URI

Jabra BT530

send voicemail as mp3

open file or webpage

company logo on SwyxIt!

Callback requested

send TXT message

drag & drop

SwyxIt! Headset H410 (Jabra PRO 9470)
SwyxIt! Headset H410 can save you a lot of hassle. Thanks to Multiuse technology, all your phone calls come to the same headset. Just tap the talk button and start talking.
Jabra GO 6470 Wireless Headset Features:

SwyxIt! Headset H391 is designed for the mobile-centric professional that needs a single headset to support mobile and softphone applications.
Jabra GO 6430 Wireless Headset Features: