By Tom Wellige on Montag, 1. März 2010 13:31
John introduces you to Apple's latest invention. Read More » |
By mirjam.baumberger on 26/02/2010 12:05 a.m.
Dear Swyx Users
SwyxWare is an excellent tool for great customer service. Did you know that with Swyx you can build also call queues ?
Call queues are perfect for organizations with heavy call traffic or also for Sales and Customer Support departments, never miss a call again. With SwyxWare’s graphical script editor, one can setup various queue with different call distribution scenarios. I have created a short screen-cast on how such a visualized queuing option can look like.
 ... Read More » |
By mirjam.baumberger on 19/02/2010 1:41 a.m.
Dear Swyx Users
Did you know that with Swyx you can call your colleague’s voicemail box directly ?
With SwyxIt! 7.0, this option is now right on your fingertip. Simply right-click on your co-worker’s speed dial and select “Call Voicemail”. You will be connected straight to the voicemail box, no matter what call routing rules are activated.
 ... Read More » |
By morten.rokosz on Fri, 12 Feb 2010 10:16:00 GMT
Before the summer of 2009 we started up a new company to bring Hosted SwyxWare to Norwegian resellers. We refer to this as Cloud Communication. Starting a company from scratch is a perfect way to be a little bold and try to do things differently. So, my quest as the CTO was to see just how ‘cloudy’ a company can be in the year of 2009… Read More » |
By mirjam.baumberger on 5/02/2010 12:01 a.m.
Dear Swyx Users
Swyx’s “Click2Dial” from any application is a well appreciated feature, all of you are familiar with. Highlight the number and press “F11” on your keyboard. But computer telephony integration (CTI) goes far beyond just doing phone calls from your desktop.
CTI is all about bridging the gap between the phone system and the business application.
Let’s look at a very popular CRM solution today, MS CRM Dynamics.
“CTI for MS-CRM integration software” is a flexible and user-friendly interface between Swyx and CRM Microsoft Dynamics application. MS CRM integration... Read More » |
By mirjam.baumberger on 29/01/2010 7:03 a.m.
 Dear Swyx User
I’m sure many of you are familiar with Swyx’s powerful Conference Manager. These Conference calls are not limited to own employees, one can invite partners and customers to join whenever appropriate.
But did you know that one can also invite muted participants in to a conference call ?
Muted participants are participants who can listen to the conference... Read More » |
By Tom Wellige on Donnerstag, 28. Januar 2010 09:36
but this really looks fantastic
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By Martin on 22.01.2010 09:30
I have a computer at home which sometimes automatically powers on during the night. Windows event log was of no help. My main suspect was Windows 7 task scheduler, which is able to wake the computer to run a scheduled task. But clicking through all tasks is tedious, therefore I used my favourite tool, Windows Powershell: get-scheduled-task –recurse | where { $_.definition.settings.waketorun } That all. It produces a list of all tasks which are configured to wake the computer if necessary. I found the task, switched off the wake flag and now have to wait and see if that has been the culprit.
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By mirjam.baumberger on 22/01/2010 1:01 a.m.
Dear Swyx User
Did you know that you can receive Swyx SIP calls on your iPhone ?
With iSIP one can make and receive phone calls through the Swyx phone system. With the App iSIP, one can register on the SwyxServer as a SIP extension. So you can receive internal phone calls from your colleagues.
In fact, the iPhone just becomes a mobile extension. One can put a caller on hold or also initiate a call-transfer.
 ... Read More » |
By Martin on 21.01.2010 20:13
What’s the output of this c# code? Is the result always the same?
string s = "I";
Console.WriteLine(s.ToLower()); Read More » |
By mirjam.baumberger on 15/01/2010 1:54 a.m.
Dear Swyx User
Did you know that with SwyxWare V 7.0 the SwyxIt! “Call Journal” has been redesigned and offers now an even better overview of all your calls ?
The calls are listed on different tabs such as “Caller list”, “Redial List” “Missed Calls”, “My Callback Requests” and even access to the “Recorded Conversations” is only one mouse click away.
The “Call Journal” can be brought up via various options:
1. You can open the Call Journal with the "Call Journal" symbol. ... Read More » |
By Martin on 09.01.2010 22:21
Tom’s last blog entries about getting the right perspective about our home in the universe reminded me of a photo made in 1990. Carl Sagan urged NASA to let Voyager 1 turn around at the end of it’s mission to take pictures of the planets in the solar system. Here’s the result:
Carl Sagan definitely got the right perspective about us:
The aggregate of our joy and suffering, thousands of confident religions, ideologies, and economic doctrines, every hunter and forager, every hero and coward, every creator... Read More » |
By Tom Wellige on Freitag, 8. Januar 2010 10:06
The both videos in my previous post should have given you already a rough idea of perspective. Here’s another one that clearly states: we are not the centre of the universe ! Read More » |
By mirjam.baumberger on 8/01/2010 12:39 a.m.
Dear Swyx User
Wouldn’t it be great if one could get presence information of co-workers from abroad ? Let’s start with some good news in the New Year . . . . , with SwyxWare 7.0 it is now possible to enable status signalling among multiple SwyxServers :- )
 ... Read More » |
By Tom Wellige on Dienstag, 5. Januar 2010 16:56
In 1977, Charles and Ray Eames made a nine-minute film called Powers of Ten that still has the capacity to expand the way we think and view our world. Millions of people have seen the film, and it continues to be shown in classrooms, business meetings, festivals and retreats around the world. Starting with a sleeping man at a picnic, the film takes the viewer on a journey out to the edge of space and then back into a carbon atom in the hand of the man at the picnic, all in a single shot. It is an unforgettable experience. Each October 10th, the Eames Office celebrates Powers of Ten Day to promote and share this method of viewing ideas from an infinitesimal to a cosmic perspective. Read More » |
By Tom Wellige on Dienstag, 5. Januar 2010 13:41
Have you ever thought of constructing your own machine ? Well, this might be a good inspiration for the beginning… Read More » |
By Martin on 04.01.2010 20:37
When we designed extended call routing and remote inquiry ten years ago, we never imagined this design to last a decade. The function to announce a date like “January 1st, 2004” was implemented using a fixed set of audio files. We shipped files for years 2000 to 2009. For SwyxWare v6.10 we added audio for 2010 to 2030, because 2010 was not that far in the future anymore.
Today we had to learn that this was not sufficient. The ECR script function loading and playing the date audio files fails for years greater than 2009. You can observe this using remote inquiry or if you have a custom ECR script using the “Say Date” block. Instead of the correct announcement you’ll get “invalid date”. It is rather embarrassing that we didn’t recognized this during v6.10 tests. 
For v6.12, v6.20 and SwyxWare v7.0 you will find a fix here:
http://www.swyx.com/support/ssdb.html?kbid=kb4081
... Read More » |
By mirjam.baumberger on 27/11/2009 1:26 a.m.
Dear Swyx Users
Many of you are familiar with the user-friendly SwyxIt! soft phone client. This intuitive desktop application transforms your PC to the perfect communication centre.
A couple of month ago, Swyx released it’s “face-lifted” soft phone client, the SwyxIt! Productivity Version. Below you can find a link to an online tutorial. This video explains the basics operation of the soft phone and will give you good introductions to the new features and functionalities.
 ... Read More » |
By morten.rokosz on Tue, 24 Nov 2009 08:17:31 GMT
There it was. Just like that. In my email inbox. An invitation to use Google Wave. Read More » |
By mirjam.baumberger on 20/11/2009 3:59 a.m.
Dear Swyx Users
Did you know that Swyx Ware can recording all your incoming and outgoing calls? When Option Pack SwyxMonitor is installed, all trunk calls can be permanently recorded. The destination where the files are recorded is set in the SwyxWare Administration. ... Read More » |
By morten.rokosz on Sat, 14 Nov 2009 09:37:59 GMT
I suddenly got interested in fashion and clothing. But not for the reason you think… Read More » |
By morten.rokosz on Sat, 14 Nov 2009 09:00:26 GMT
I suddenly got interested in fashion and clothing. But not for the reason you think… Read More » |
By mirjam.baumberger on 13/11/2009 6:09 a.m.
Dear Swyx Users
Swyx has released its BETA version of V 7.0. If all goes according to plan, the new version will be released in December. What is new?
SwyxFax and SwyxIt! are now integrated in to the same application. One can send a FAX message with a click of a button from the SwyxIt! soft phone.
 ... Read More » |
By mirjam.baumberger on 6/11/2009 1:00 a.m.
Dear Swyx Users
Swyx Ware allows for a direct connection to employees even if they have no public DDI.
This saves not only time but also lowers the workload of a reception. How does this work? Streamline your call flow by allowing callers to choose from multiple departments when calling your company and additionally offer them the option to enter the extension of the person they like to reach.
A caller is prompted with a welcome message:
“If you... Read More » |
By mirjam.baumberger on 30/10/2009 1:04 a.m.
Dear Swyx Users
Did you know that a user can be a member of more than one group?
With SwyxWare once can create us many groups as desired. Setting up groups makes it possible to contact members at a central group number. For example, one can combine all of the company's sales employees into a group called "Sales” and assigned its own extension number.
When a group is receiving a call, the telephone will ring for all members of the group. The telephone call can then be taken by any group member.
 ... Read More » |