By morten.rokosz on Mon, 30 Aug 2010 07:25:00 GMT
It has been really interesting to see what has keeping Google busy lately.
 First they launched a really neat feature called ‘Chrome-To-Phone’. In short, it will add a button to Chrome that lets you seamlessly push links, maps, and currently selected text and phone numbers to your Android device. Basically a ‘CTI’ function between your browser and Android phone. If Swyx could release an Android version of SwyxIt! Mobile, this could actually be used to make some sort of CTI for Android phones integrated with SwyxWare. How sweet would that be!
 Next... Read More » |
By Tom Wellige on Freitag, 13. August 2010 17:01
Do you know the website http://www.ted.com/ ? TED is a platform to collects important speeches and ideas from important persons of our time. The page does not give advantage to any area of living, in fact it covers everything: science, religion, politics and even cooking. Read More » |
By Tom Wellige on Freitag, 13. August 2010 09:52
I have lots of different fields of interest, as you might have already figured from my previous blog posts. There is for example polar exploration, science history, early cultures and archaeology on a really long list. There are two fields which are especially nowadays filled with so much impressive development, breathtaking news nearly every day that keep me more or less stunned like a little boy: astronomy and space flight. With websites like scienceblogs.com, apod, eso, nasa and astronews it is easy to keep up with all the latest developments. Read More » |
By mirjam.baumberger on 13/08/2010 1:25 a.m.
Dear Swyx Users
Many Swyx customers are using customized SwyxIt! clients. Web-integration, Queue Visualization or even trouble ticket lookup are integrated in the SwyxIt! soft phone and boost the Swyx users productivity. ... Read More » |
By Tom Wellige on Dienstag, 10. August 2010 10:33
While I was searching today within my numerous script folders of past projects I’d found a couple of useful functions I want to share. (I wonder why I didn’t do so before…). I have posted them into the forum and linked them in the SwyxPEDIA Wiki here on Swyx Forum. Some of them where actually already available in some older forum posts. So, if you are looking for ECR scripting inspiration you might want to take a look into the SwyxPEDIA Wiki (scroll down until SwyxWare Development).
|
By Tom Wellige on Sonntag, 8. August 2010 10:29
Hello everbody ! I am very proud to announce the availability of the Conference Room Manager open source project on Swyx Forum. The Conference Room Manager for SwyxWare allows users or administrators to setup Conferences based on the built-in Conference Function. An unlimited number of Conference Rooms can be booked through a customizable, Multilanguage-capable Webinterface that allows flexible setup of Conference Time, Users to invite and PINs. Read More » |
By Martin on 13.07.2010 15:07
If you're a Swyxware partner or customer you probably have installed a quickfix before. It's a rather tedious, error prone process. You have to unzip the quickfix, stop services, backup files, copy new ones, run Configwizard, etc. Starting with v7.0 Quickfix 3 we'll have a small installer to simplify the process. You unzip the quick fix ZIP file and run install.cmd, which starts the installer. It's able to
Check SwyxWare version Detect SwyxStandby Configuration and warn about DB replication Making backup copies of existing files Copy files Make a SwyxWare Database backup Update the SwyxWare database Update script or other files in the database Stop and start services What it is not
It's no replacement for a full-featured installer like Windows Installer, the technology we're using for our normal setups. It has no graphical user interface It's in English language only (but can update all SwyxWare language variants)
We'll plan to improve the quick fix installation... Read More » |
By mirjam.baumberger on 18/06/2010 1:39 a.m.
Dear Swyx Users
Did you know that the SwyxWare Status panel provides you a nice overview on your SwyxServer activities ? You will find this application on your SwyxServer in All Programs / SwyxWare. Additionally, this Status Panel can be installed on a remote PC, enabling you to monitor your SwyxServer’s activity. Information such as how many external and internal calls are in your system, or how many users are currently logged on, are available at your finger-tip.
 ... Read More » |
By Martin on 16.06.2010 07:31
In the software industry "eat your own dog food" means to use the software you create for yourself. At Swyx we did this from the beginning. We never had another PBX*. Every new SwyxWare version is used internally first. In the past we hand-selected interim builds to be installed on our production system.
We keep this policy for for our main SwyxServer system to ensure maximal availability. We start updating that system to beta versions after we made sure that it works well enough. Swyx Development/QA has a separate system connected to the main one via SwyxLink. That system is used by all Swyx Development/QA staff for their day to day work.
With SwyxWare v8.0 we go a step further. We have a build system which builds [sic!] SwyxWare from the latest source code automatically every night. About two weeks ago we started to install and use these daily build on our Swyx Development/QA department SwyxWare system.
The update of the system is done automatically with a small Windows Powershell script... Read More » |
By mirjam.baumberger on 21/05/2010 1:40 a.m.
Dear Swyx Users
Did you know that SwyxWare’s phonebook can be viewed via webpage ?
This allows you to access all your phonebook entries from wherever you are.
Simple install SwyxIt! Webextension on your SwyxServer and follow the steps in the Readme. Along with someother nice features, SwyxIt! Mobile Web-Phonebook will be configured on your Server. The Web-Phonebook is light-weight and especially designed to be used on mobile phones.
Once... Read More » |
By mirjam.baumberger on 14/05/2010 3:35 a.m.
Dear Swyx Users
Configuring functions keys and speed dials on old-fashion PABX phones, used to be a tedious process and often one had to call-in a PBX technician to perform such a minor change.
Swyx’s user-friendly interface allows you to re-configure your phone as needed with a couple of mouse click. This way you’re not only saving time and money, but you can change the configuration as needed.
This is how you configure the buttons on your SwyxPhone Open the SwxyIt! menu Settings/User... Read More » |
By mirjam.baumberger on 7/05/2010 4:46 a.m.
 Dear Swyx Users
Every organization has access to email and PSTN, fewer have shared calendars- and fewer use Unified Communication and Collaboration. That’s a serious loss of potential productivity- and often legacy platforms contribute to this imbalance by presenting complexity and financial obstacles. SwyxWare now also closes this gab !
Swyx launched its Beta Version of the new Collaboration package, the final release of the SwyxIt! Collaboration Pack is planned for beginning of June 2010. Below I like to highlight two new features “Swyxit!... Read More » |
By Tommaso Missoni on 30/04/2010 9.45
Hey guys!! Since I'm working in a company that resell Avaya too, I wanted to let Swyx and Avaya communicate as much as I can. This is a first step that includes: Internal calls between Swyx users and Avaya users External calls (Line handled by Avaya, and used by Swyx) including fax transmission. This means that Avaya could use all the ECR/Conference/Mobile/Etc Swyx feature. Read More » |
By mirjam.baumberger on 22/04/2010 11:57 p.m.
 Dear Swyx Users
I’m sure all of you are aware of Skype or are even a Skype user yourself. But did you know that your SwyxWare IP-PBX can now also receive Skype calls? With a click2call button, millions of registered Skype users can reach your business for free directly from your website. The short screen cast below is providing you an overview on how to configure your Swyx Serve so, that your organization can receive incoming Skype calls on a standard Swyx phone. ... Read More » |
By mirjam.baumberger on 16/04/2010 6:28 a.m.
Dear Swyx Users
SwyxWare soft phone client is probably one of the most powerful and intuitive soft phones available on the market today. One impressive characteristic of SwyxIt! is the fact that one can choose from different skins available.
 ... Read More » |
By Tom Wellige on Montag, 12. April 2010 13:39
I hope, this is just a bad dream … PIXELS by PATRICK JEAN. ;-)
|
By mirjam.baumberger on 8/04/2010 11:24 p.m.
Dear Swyx Users
Did you know that SwyxIt! is enabled with a standard TAPI driver ? And it gets even better, Swyx’s TAPI integration comes at no extra cost. SwyxIt! TAPI support is for FREE and allows dialing from TAPI enabled applications like CRM and ERP systems.
Integrating SwyxWare with your CRM software will enhance customer interactions and drive improved efficiency. Many well know business application like ACT!, Sage, Saleslogix or Legrand are supporting TAPI service provider.
 ... Read More » |
By mirjam.baumberger on 1/04/2010 1:36 a.m.
Dear Swyx Users
Although it is not Friday today, here my weekly Friday Tip :- ) , happy Easter egg hunting . . . . SwyxWare includes a powerful fax engine. Users can be enabled to send and receive faxes right from their desktop. But did you know that one can also create and send serial faxes? This way you only need to compose one document for communicating to an extensive list of interested clients and customers, saving you time and money ! Each fax is personalized so it appears to been written specifically to each recipient. And with Swyx Fax logging function, you have full... Read More » |
By mirjam.baumberger on 26/03/2010 1:03 a.m.
Dear Swyx Users
Swyx offers a wide range of system phones but did you know that one can also connect ordinary SIP phones to a Swyx Server ?
With the Thomson ST2030 you can even program Speed Dials with Status information of your co-worker, offering you an overview of your colleagues presence right on your desk.
 ... Read More » |
By Tom Wellige on Montag, 22. März 2010 10:20
Communities live or die from the willingness of their members to actively take part. The more people actively take part, the more every single community member participates. This of course includes the passive as also the active members.
If a member becomes an active part of a community or stays passive in the background, silently listening to what’s going on, depends on his personal liking. There shouldn’t be any pressure to “promote oneself” if it is not wanted.
I for myself can say, that I gained a lot from communities (in a professional perspective). My first modem more than 20 years ago brought me into BBSs to meet people being able answering my questions and to my very surprise they were willing to do so. Over the time the (electronic) world evolved and I spent more time on CompuServe then in local BBSs. Suddenly I was able to meet people, talk to people, ask questions to people I had books in my bookshelf from. What an overwhelming experience"! And still these people, although living on... Read More » |
By mirjam.baumberger on 19/03/2010 2:58 a.m.
Dear Swyx Users
SwyxWare support Intercom and allows any user to page a co-worker with a single click. But did you know that one can also integrate old-fashion analogue ceiling speakers ?
The “Zone Controller” from Cyberdata makes it easy to remotely utilize paging transmitters for both on-site and wide area paging. Allowing your staff to notify multiple areas of a certain event with a single call.
Below an example of the “Zone Controller” used in a paging network environment.
 ... Read More » |
By mirjam.baumberger on 12/03/2010 12:04 a.m.
Dear Swyx Users
The ability to make a phone call by a click of a button on a PC enables you to work more effectively. But what if you do not want to let go of your a traditional looking telephone on your desk?
With SwyxWare CTI all incoming and outgoing phone calls can be handled by the SwyxIt! soft phone as well as with the Desk Phones. Allowing you to switch between these communications tools at any time so that you are always using the phone that suits you best.
Here a short demonstration on how powerful and simple to use the Swyx CTI solution is:
 ... Read More » |
By Tom Wellige on Montag, 1. März 2010 13:31
John introduces you to Apple's latest invention. Read More » |
By mirjam.baumberger on 26/02/2010 12:05 a.m.
Dear Swyx Users
SwyxWare is an excellent tool for great customer service. Did you know that with Swyx you can build also call queues ?
Call queues are perfect for organizations with heavy call traffic or also for Sales and Customer Support departments, never miss a call again. With SwyxWare’s graphical script editor, one can setup various queue with different call distribution scenarios. I have created a short screen-cast on how such a visualized queuing option can look like.
 ... Read More » |
By mirjam.baumberger on 19/02/2010 1:41 a.m.
Dear Swyx Users
Did you know that with Swyx you can call your colleague’s voicemail box directly ?
With SwyxIt! 7.0, this option is now right on your fingertip. Simply right-click on your co-worker’s speed dial and select “Call Voicemail”. You will be connected straight to the voicemail box, no matter what call routing rules are activated.
 ... Read More » |
By morten.rokosz on Fri, 12 Feb 2010 10:16:00 GMT
Before the summer of 2009 we started up a new company to bring Hosted SwyxWare to Norwegian resellers. We refer to this as Cloud Communication. Starting a company from scratch is a perfect way to be a little bold and try to do things differently. So, my quest as the CTO was to see just how ‘cloudy’ a company can be in the year of 2009… Read More » |
By mirjam.baumberger on 5/02/2010 12:01 a.m.
Dear Swyx Users
Swyx’s “Click2Dial” from any application is a well appreciated feature, all of you are familiar with. Highlight the number and press “F11” on your keyboard. But computer telephony integration (CTI) goes far beyond just doing phone calls from your desktop.
CTI is all about bridging the gap between the phone system and the business application.
Let’s look at a very popular CRM solution today, MS CRM Dynamics.
“CTI for MS-CRM integration software” is a flexible and user-friendly interface between Swyx and CRM Microsoft Dynamics application. MS CRM integration... Read More » |
By mirjam.baumberger on 29/01/2010 7:03 a.m.
 Dear Swyx User
I’m sure many of you are familiar with Swyx’s powerful Conference Manager. These Conference calls are not limited to own employees, one can invite partners and customers to join whenever appropriate.
But did you know that one can also invite muted participants in to a conference call ?
Muted participants are participants who can listen to the conference... Read More » |
By Tom Wellige on Donnerstag, 28. Januar 2010 09:36
but this really looks fantastic
|
By Martin on 22.01.2010 09:30
I have a computer at home which sometimes automatically powers on during the night. Windows event log was of no help. My main suspect was Windows 7 task scheduler, which is able to wake the computer to run a scheduled task. But clicking through all tasks is tedious, therefore I used my favourite tool, Windows Powershell: get-scheduled-task –recurse | where { $_.definition.settings.waketorun } That all. It produces a list of all tasks which are configured to wake the computer if necessary. I found the task, switched off the wake flag and now have to wait and see if that has been the culprit.
|
By mirjam.baumberger on 22/01/2010 1:01 a.m.
Dear Swyx User
Did you know that you can receive Swyx SIP calls on your iPhone ?
With iSIP one can make and receive phone calls through the Swyx phone system. With the App iSIP, one can register on the SwyxServer as a SIP extension. So you can receive internal phone calls from your colleagues.
In fact, the iPhone just becomes a mobile extension. One can put a caller on hold or also initiate a call-transfer.
 ... Read More » |
By Martin on 21.01.2010 20:13
What’s the output of this c# code? Is the result always the same?
string s = "I";
Console.WriteLine(s.ToLower()); Read More » |
By mirjam.baumberger on 15/01/2010 1:54 a.m.
Dear Swyx User
Did you know that with SwyxWare V 7.0 the SwyxIt! “Call Journal” has been redesigned and offers now an even better overview of all your calls ?
The calls are listed on different tabs such as “Caller list”, “Redial List” “Missed Calls”, “My Callback Requests” and even access to the “Recorded Conversations” is only one mouse click away.
The “Call Journal” can be brought up via various options:
1. You can open the Call Journal with the "Call Journal" symbol. ... Read More » |
By Martin on 09.01.2010 22:21
Tom’s last blog entries about getting the right perspective about our home in the universe reminded me of a photo made in 1990. Carl Sagan urged NASA to let Voyager 1 turn around at the end of it’s mission to take pictures of the planets in the solar system. Here’s the result:
Carl Sagan definitely got the right perspective about us:
The aggregate of our joy and suffering, thousands of confident religions, ideologies, and economic doctrines, every hunter and forager, every hero and coward, every creator... Read More » |
By Tom Wellige on Freitag, 8. Januar 2010 10:06
The both videos in my previous post should have given you already a rough idea of perspective. Here’s another one that clearly states: we are not the centre of the universe ! Read More » |
By mirjam.baumberger on 8/01/2010 12:39 a.m.
Dear Swyx User
Wouldn’t it be great if one could get presence information of co-workers from abroad ? Let’s start with some good news in the New Year . . . . , with SwyxWare 7.0 it is now possible to enable status signalling among multiple SwyxServers :- )
 ... Read More » |
By Tom Wellige on Dienstag, 5. Januar 2010 16:56
In 1977, Charles and Ray Eames made a nine-minute film called Powers of Ten that still has the capacity to expand the way we think and view our world. Millions of people have seen the film, and it continues to be shown in classrooms, business meetings, festivals and retreats around the world. Starting with a sleeping man at a picnic, the film takes the viewer on a journey out to the edge of space and then back into a carbon atom in the hand of the man at the picnic, all in a single shot. It is an unforgettable experience. Each October 10th, the Eames Office celebrates Powers of Ten Day to promote and share this method of viewing ideas from an infinitesimal to a cosmic perspective. Read More » |
By Tom Wellige on Dienstag, 5. Januar 2010 13:41
Have you ever thought of constructing your own machine ? Well, this might be a good inspiration for the beginning… Read More » |
By Martin on 04.01.2010 20:37
When we designed extended call routing and remote inquiry ten years ago, we never imagined this design to last a decade. The function to announce a date like “January 1st, 2004” was implemented using a fixed set of audio files. We shipped files for years 2000 to 2009. For SwyxWare v6.10 we added audio for 2010 to 2030, because 2010 was not that far in the future anymore.
Today we had to learn that this was not sufficient. The ECR script function loading and playing the date audio files fails for years greater than 2009. You can observe this using remote inquiry or if you have a custom ECR script using the “Say Date” block. Instead of the correct announcement you’ll get “invalid date”. It is rather embarrassing that we didn’t recognized this during v6.10 tests. 
For v6.12, v6.20 and SwyxWare v7.0 you will find a fix here:
http://www.swyx.com/support/ssdb.html?kbid=kb4081
... Read More » |
By mirjam.baumberger on 27/11/2009 1:26 a.m.
Dear Swyx Users
Many of you are familiar with the user-friendly SwyxIt! soft phone client. This intuitive desktop application transforms your PC to the perfect communication centre.
A couple of month ago, Swyx released it’s “face-lifted” soft phone client, the SwyxIt! Productivity Version. Below you can find a link to an online tutorial. This video explains the basics operation of the soft phone and will give you good introductions to the new features and functionalities.
 ... Read More » |
By morten.rokosz on Tue, 24 Nov 2009 08:17:31 GMT
There it was. Just like that. In my email inbox. An invitation to use Google Wave. Read More » |
By mirjam.baumberger on 20/11/2009 3:59 a.m.
Dear Swyx Users
Did you know that Swyx Ware can recording all your incoming and outgoing calls? When Option Pack SwyxMonitor is installed, all trunk calls can be permanently recorded. The destination where the files are recorded is set in the SwyxWare Administration. ... Read More » |
By morten.rokosz on Sat, 14 Nov 2009 09:37:59 GMT
I suddenly got interested in fashion and clothing. But not for the reason you think… Read More » |
By morten.rokosz on Sat, 14 Nov 2009 09:00:26 GMT
I suddenly got interested in fashion and clothing. But not for the reason you think… Read More » |
By mirjam.baumberger on 13/11/2009 6:09 a.m.
Dear Swyx Users
Swyx has released its BETA version of V 7.0. If all goes according to plan, the new version will be released in December. What is new?
SwyxFax and SwyxIt! are now integrated in to the same application. One can send a FAX message with a click of a button from the SwyxIt! soft phone.
 ... Read More » |
By mirjam.baumberger on 6/11/2009 1:00 a.m.
Dear Swyx Users
Swyx Ware allows for a direct connection to employees even if they have no public DDI.
This saves not only time but also lowers the workload of a reception. How does this work? Streamline your call flow by allowing callers to choose from multiple departments when calling your company and additionally offer them the option to enter the extension of the person they like to reach.
A caller is prompted with a welcome message:
“If you... Read More » |
By mirjam.baumberger on 30/10/2009 1:04 a.m.
Dear Swyx Users
Did you know that a user can be a member of more than one group?
With SwyxWare once can create us many groups as desired. Setting up groups makes it possible to contact members at a central group number. For example, one can combine all of the company's sales employees into a group called "Sales” and assigned its own extension number.
When a group is receiving a call, the telephone will ring for all members of the group. The telephone call can then be taken by any group member.
 ... Read More » |
By Martin on 28.10.2009 10:15
The most exiting new product Microsoft made in recent years is Windows Powershell. Yesterday they released version 2.0 as part of the
Windows Management Framework
While Microsoft positions it as the Windows management tool every administrator must know, I find it equally useful in software development. As soon as you start using it and write Powershell scripts you’ll never go back to batch files. But besides the great scripting the shell itself make day-to-day work of a developer much easier. I often see colleagues doing this to stop a service:
Navigate through Windows start menu to find the Services mmc snapin Make the MMC window bigger, because the default size is always too small Sroll through the services list to find the service Select the service Click the Stop button in the toolbar to stop the service. Even if you have the services snapin already open,... Read More » |
By Tom Wellige on Freitag, 23. Oktober 2009 09:46
Martin posted a fascinating Lego video this week. Well, when it comes to toys, Lego is not the only thing coming to my mind: of course a model railway is on top 1 of my favourite toys ;-) Located in Hamburg, Germany, is the by far largest model railway of the world, the Miniatur Wunderland. I have been there countless times being amazed by the creativity, the technology and the size of it. For some time they are working now on the next huge section, not directly expected on a model railway, but it fit's perfectly: a model airport, with starting and landing planes, taxing to the terminal, getting pushed back, cars busses and tankers driving around, and of course some trains as well. Read More » |
By Martin on 20.10.2009 18:43
Wow!
Hint: Mute it, the sound is horrible :-)
... Read More » |